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Minimum Requirements

Minimum Requirements. Legal entity Municipal requirements – comply with all municipal by-laws Fire certificate Public liability insurance. Assessors. TGCSA trained Experience Advisory. Advantages. Guest expectations Marketing tool Preferential treatment Government Procurement Policy

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Minimum Requirements

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  1. Minimum Requirements • Legal entity • Municipal requirements – comply with all municipal by-laws • Fire certificate • Public liability insurance

  2. Assessors • TGCSA trained • Experience • Advisory

  3. Advantages • Guest expectations • Marketing tool • Preferential treatment • Government Procurement Policy • Ministerial directive • Financial assistance • TEP (Tourism Enterprise Partnership) • DTI – marketing • IDC – start-up capital and improvements • DBSA – infrastructural development loans • NWP&TB or any Provincial Tourism Development office

  4. Categories • B&B • Self catering • Guest House • Hotel • Caravan & Camping • Lodge • MESE (Meetings, Exhibitions & Special Events Venues)

  5. Cost of being Graded • Works on a sliding scale – depending on number of units (rooms, chalets, sites) • 1-3 units = R1528.00 • 4-8 units = R2082.00 • 9-15 units = R2504.00 • Etc……… • These are per annum costs • 50% can be claimed back!!! (TEP)

  6. Reach for Those Stars • 5 stars 95-100% • 4 stars 85-95% • 3 stars 75-85% • 2 stars 65-75% • 1 star 55-65%

  7. Pre-assessment consultation • Call 082 951 6304 tmc@lantic.net

  8. I Want 5 Stars!!! • International Standard • Better than Perfect • 24 hour meal and room service • 24 hour reception or concierge • Better than excellent service • Large, Ultra luxury rooms and spacious public areas

  9. 4 Star Requirements • Aircons are mandatory • Large range of amenities – high quality • Excellent all round appearance and luxury • Excellent cuisine • Very high standard of comfort

  10. All Levels • Excellent Service • Cleanliness & Hygiene a top priority • Good to excellent levels of comfort • Strive to be the best • The guest pays your salary • Be proud of your product, your town, your Province and South Africa

  11. Assessment Procedure • Establishment makes application • An invoice is generated and paid • Assessor makes appointment • Overnight stay arranged • Assessment discussed next morning • Recommendation sent to TGCSA H/O for approval • Approvals done by Board middle of every month • Certificate & plaque (additional cost) sent to establishment • Assessment is annual but ad hoc inspections may be done

  12. Checks & Balances • Audit procedure • Customer feedback • Sms “STAR” to 31649 • Assessor Code of Conduct

  13. Contact Details • www.tourismgrading.co.za • Malcolm Cowan • tmc@lantic.net • 082 951 6304 • Tel: 018 293 3707 • Fax: 086 540 5766

  14. Think like a Guest

  15. 2010 and Beyond……… • Are we ready? • How do you think it will impact on you and your business? • The profile of foreign visitors • How we can get a slice of the cake • TGCSA and the Home Stay Programme

  16. England 60 000 Germany 50 000 Holland 30 000 Brazil 30 000 Japan 20 000 Mexico 20 000 Spain 15 000 Argentina 15 000 Italy 15 000 France 10 000 Russia 10 000 Australia 10 000 Nigeria 8 000 Sweden 8 000 Denmark 8 000 Greece 7 000 Turkey 6 000 Egypt 6 000 Korea 5 000 USA 5 000 Poland 4 000 Ghana 4 000 Czech Rep 3 000 Ivory Coast 3 000 Cameroon 2 500 Iran 1 000 Paraguay 1 000 Uruguay 1 000 Saudi Arabia 1 000 2010 Attendance estimates

  17. TOTAL 360 500 Estimates based on World Cup tournaments, taking geographical factors into account and assuming the global recession has ended by April 2010

  18. “The tragedy of life does not lie in not reaching your goals. It lies in not having goals to reach.It isn’t a calamity to die with your dreams unfulfilled,But it is a calamity not to dream.It isn’t a disgrace to not reach the stars,But it is a disgrace to have no stars to reach for.So aim high, dream big dreams,And remember everything is possible if you just believe.”Karoly von Toros, quoting Benjamin E Mays.

  19. Thank youMalcolm Cowan 082 951 6304 tmc@lantic.net

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