Maximo Enterprise Suite & Strategic Asset and Service Management (SA&SM)

1. Maximo Enterprise Suite & Strategic Asset and Service Management (SA&SM) Christian Thisgaard

2. Maximo – One solution for all assets High Asset Complexity Low Production equipment Electricity Grid IT Helpdesk Cleaning Services Maintain Buildings EAM CRM/ Field Service Asset Focus Customer Asset life cycle costingAsset HistoryAvoid/prevent Customer historyCustomer satisfactionReplace/repair

3. Service Mgmt • Clear accountability • Provide cost visibility • Deliver quality services Trend: Maintenance as a service(In-house: cross charging, Outsourcing: business service) Asset Mgmt Work Mgmt Metrics Commitments Business Goals • Asset uptime & reliability • Minimize costs • Maximize revenues • Maintain compliance

4. MXES – Capabilities: Asset Management Work Management Materials Management Purchasing Contract Management Locations Asset Failure Codes Condition Monitoring Multiple Meters Mass Moves • Item Master • Storerooms • Inventory • Consignment Stock • Lot Management • Kitting • Condition Codes • Issues & Transfers Request for Quotation Receiving Receiving Inspections Purchase Requisitions Invoices Purchase Orders Contracts Purchasing Agreements Leases Rentals Services Labor Payment Schedules • Preventive Maintenance • Job Plans • Routes • Work Requests • Service Items • Work Order Tracking • Work Requests • Safety • Quick Reporting • Labor • Skills • Certifications • Crews • Lock-Out/Tag-Out • Tools /Crafts • Companies User Management Service Management IT Asset Management Users People Person Groups Labor Security groups Service Desk Knowledge Management Service Catalog Service Level Agreements Response Plan Identification Reconciliation Schedules Conversion Usage Enhanced Workflow – Event Driven, Context-based Reporting / KPIs / Analysis Web-based Admin (LDAP, Security, Users…)

5. Roll-out of MXES • Launch: End of March • Upgrade patch: 2. Half of 2005 • Swedish version: End 2005 • Why Upgrade to MXES • New: SLA/Contracts • New: IT Asset Mgmt • New: Service Desk • New: Screen Designer • Improved • Multi-site • Security • Workflow • Lots of small improvements • Mass Moves • Tools • Owner • Organization set-up • Why Upgrade to Maximo 5.2 • Availability of Swedish • Same technology platform as MXES • Focus on Maintenance only

6. MaximoAsset Center MaximoEnterprise MaximoDiscovery MaximoService Center Maximo 3 Packages of Maximo Enterprise Suite IT Management Solutions Traditional EAM Solutions Maximo Enterprise IT

7. Underhållslösningen blir ett Strategiskt vertyg för driftsäkerheten CRM Ekonomi system SCM X SAM HRM Summering Isolerade Underhållslösningar CRM Ekonomi system SCM Utrustning FM HRM Fordon IT

8. Management of how Many start centers a person want Multiple Start Centers Each Portlet can be set up to show different Information. Users can create their own KPI’s by point and click

9. Associate from the Action Menu

10. Define Name Primary Custodian? Is Custodian? Is User?

11. Users and Custodians One Primary Multiple Users / Custodians

12. IT-assets

13. Software Mgmt

14. Hardware Mgmt

15. Service request

16. Customizable Failure-Tree

18. SLA can be applied to ‘everything’

19. SLAs