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Moments of Truth

Moments of Truth. Call Find Park Enter Front Desk Every Staff Encounter Locker Shower. 100’s Of MOTs. Customer Engagement and Loyalty. Moments of Magic. Moments Of Truth. Design. Moments of Misery. Customer Distancing And Abandonment.

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Moments of Truth

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  1. Moments of Truth Call Find Park Enter Front Desk Every Staff Encounter Locker Shower 100’s Of MOTs

  2. Customer Engagement and Loyalty Moments of Magic Moments Of Truth Design Moments of Misery Customer Distancing And Abandonment 1-From the ART OF THE QUESTION by Marilee Goldberg

  3. EVENTS DESIRES FEELINGS THOUGHTS Accommodative Learning -Reflective -Introspective -Thoughtful -Win-Win BIBS Seeks Discomfort Accumulative Learning Human Brain -Learner -Takes Responsibility -Proactive Choose to Learn BOM -Judger -Blames -Passive Avoids Discomfort React to Protect Reptile Brain BO -Automatic. -Quick -Reactive -Win-loose BS

  4. Learn Blame Others Blame Self CHOICES:

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