The possibility of loss, injury, disadvantage or destruction.

1. The possibility of loss, injury, disadvantage or destruction. RISK

2. Overview • Types of Risk • Risk Reduction • Testimonials • Integrity Measurements • Implementation

3. Attention to Risks . . . • Personal & Environmental Safety • Quality • Production Rates • Lost Inventory (scrap & theft) • Non-Compliance to Standards • Compliance with the EEOC/ADA • Lost time

4. Risk Reduction Targets… • Work-related accidents • Working under the influence of alcohol or drugs • Outbursts of physical or verbal aggression • Misconduct or harassment • Theft • Absenteeism • Resilience to work-related stress • Production (quantity & quality)

5. The Organization: Berner Food & Beverage, Inc. Dakota, IllinoisThe Challenge • effects of…high turnover, significant training time and cost, product waste, and workers’ compensation claims were draining profit from the bottom line. • Reduce: • Turnover • Training time and expense • Nonconforming product • Cost of Workers’ compensation claims

6. The Organization: Berner Food & Beverage, Inc. Dakota, IllinoisThe Solution Implemented ACT WorkKeys assessments for skills and integrity • Skills assessments • EEOC and ADA compliant • Integrity assessment measures: • General Work Attitude • Risk Reduction

7. Berner Food & Beverage Declares “There is No Downside” to Using ACT Workforce Solutions • The Results • Turnover in one department: • 2009: 13 terminations at a cost of $215,000 • 2010: 12 terminations at a cost of $188,000 • 2011: 1 termination • Workers’ compensation expense reduction—95% over two years: • 2009: $300,000 • 2011: $15,000 • Nonconforming product expense reduction: 80% over two years • Safety: Currently experiencing the best run without a lost-time injury in the company’s history

8. Where do we begin? Hiring? Promotion? Employee Development?

9. Risk Reduction Emerging Workforce … • Less Experienced • Less Committed • Distracted • Looking for income and direction • Trainable (Prove It!) • They are The Future! How do we make the best employee selection/investment and reduce on-job risk behaviors?

10. What impacts job risks? Based on testimonial… • Confirming the presence of Foundational skills (needed to learn and accomplish job tasks) • Ability to pay attention to steps in a process (Observation) • Find and insert information (Locating Information) • Technology (mechanical, industrial) • Listening for Understanding (spoken instructions) • Performance/Integrity (choices and behaviors) • Integrity • Risky Behaviors

11. Are integrity tests valid/effective? • Research repeatedly has shown the validity of integrity tests for predicting: • overall job performance • counterproductive work behaviors • risk-taking behaviors This validity has been documented across a variety of work settings, job applicants, and incumbent employees. Technical Guide showing validation process and results is available. Contact S. Becker at sbecker@thecareercenter.net to request electronic version.

12. Performance/Integrity Assessment:Measurements Risk Reduction:Focus on avoidance of work-related accidents and unnecessary risk taking in a work environment, as well as organizational conduct that may impact the individual or others. IMPACTS: • Work-related accidents • Working under the influence (alcohol or drugs) • Outbursts of physical or verbal aggression • Coworker complaints about conduct or harassment

13. Performance/Integrity Assessment:Measurements • General Work Attitudes:Has been shown to predict counterproductive work behaviors, task and job performance, and organizational citizenship behaviors. • IMPACTS: • Prevalence of theft • Productivity • Absenteeism • Resilience to work-related stress • Team orientation • Employee work satisfaction

14. Performance Assessment • Number of Items 55 • Test Length 10-15 minutes • Delivery: On-Line May be administered on-site by your personnel • This online prescreening integrity test flags a tendency toward unsafe work behaviorsand attitudes toward work. It measures general work performance such as prevalence of theft, absenteeism, and resilience to work-related stress. • It also screens for unsafe work behaviors such as working under the influence of alcohol/drugs, outbursts of physical or verbal aggression, and risky behavior that may lead to work-related accidents.

15. Risk Reduction: Tendency to avoid engaging in risky behaviors, such as noncompliance with safety rules and conflict with supervisors and coworkers. General Work Attitudes— Attitude toward work tasks, coworkers, the organization itself, and other work-related behaviors.

16. Assessment Results….

17. General Work Attitudes A candidate may be an employee who: • Is consistently agreeable with coworkers and supervisors • Is always conscientious about completing work on time • Is always honest with coworkers and supervisors • Will make appropriate use of company assets under most circumstances Risk Reduction • Consistently follows safety rules and procedures • Is consistently alert to job risks • Is very unlikely to engage in inappropriate interpersonal behaviors such as aggression or hostility

18. General Work Attitudes A candidate with a “Moderate” General Work Attitudes score may be an employee who: • May be disagreeable with coworkers or supervisors under stressful circumstances • Is usually conscientious about completing work on time • Is usually honest with coworkers or supervisors • Will make appropriate use of company assets under most circumstances Risk Reduction: Moderate A candidate with a “Moderate” Risk Reduction score may be an employee who: • Usually follows safety rules and procedures • May be inconsistently alert to job risks • Is unlikely to engage in inappropriate interpersonal behaviors, such as aggression or hostility

19. General Work Attitudes A candidate with a “Low” General Work Attitudes score may be an employee who: • May be disagreeable with coworkers or supervisors on a regular basis • Regularly lacks conscientiousness about completing work on time • May be occasionally dishonest with coworkers or supervisors • May misuse company assets under some circumstances Risk Reduction – A candidate with a “Low” Risk Reduction score may be an employee who: • May fail to follow safety rules and procedures on a regular basis • Is not always alert to job risks • May engage in inappropriate interpersonal behaviors such as aggression and hostility

20. Skills Assessments • General Work Attitudes • Risk Reduction • Workplace Observation • Locating Information • Listening for Information • Applied Mathematics • Applied Technology • Reading for Information • Teamwork • Writing Integrity Performance Assessment

21. Standardized AssessmentsEEOC & ADA Compliant Process to Determine and Assess for Foundational Skills • Potential for significant • savings for your organization! Sherri Becker Human Resource Development Authorized ACT WorkKeys Job Profiler 740-373-6283 800-648-3695

22. Standardized AssessmentsEEOC & ADA Compliant Process to Determine and Assess for Foundational Skills • Potential for significant • savings for your organization! Sherri Becker Human Resource Development Authorized ACT WorkKeys Job Profiler 740-373-6283 800-648-3695