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SVN Research Challenges: Coordination

SVN Research Challenges: Coordination. Bill Hefley Steffen Lamparter Christine Legner Ulrich Scholten Sebastian Speiser Christian Zirpins. Coordination and Control.

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SVN Research Challenges: Coordination

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  1. SVN Research Challenges:Coordination Bill Hefley Steffen Lamparter Christine Legner Ulrich Scholten Sebastian Speiser Christian Zirpins

  2. Coordination and Control Coordination = management of dependenciesdifferent levels: business, social, organizational, technical, … different types: flow dep., sharing dep., reciprocal dep. Coordination mechanisms = e.g. market-based coordination,advance structuring (by plans), dynamic adjustments (IT supported adaptation and learning)

  3. Deriving Research Questions Characteristics of SVN Purpose:from (product / service) delivery to co-creation of complex services Actors:from organizations to individuals Reach:from local to global networks Control:from focal networks to decentral networks Dynamics:from stable to ad-hoc networks EmergingSVN types Coordination mechanisms along the SVN life-cycle Coordination outcome Coordinationcosts / transaction costs Performance(network / individual level) Evolutionoptimizationsubstitution of partners, … Service Eco-systems /platforms Formationdiscoveryselectioninstitutionalization Crowd-sourcing Configu-rationinstantiationof SVN to fulfillservice request … Execution / Operat.Service delivery (co-creation)monitoringSLA reporting … R? R1, R2, R3 R4

  4. Research Questions Related to SVN Coordination 2. Human integration in SVN: How can we improve coordination with human actors in SVNs? • Discovery and selection of capabilities (actors with skills, competencies, capacities) • Coordinating complex services that incorporate human-based services (actors) • Social issues in coordination mechanisms – team building, knowledge sharing, trust, reputation, etc. • Monitoring and feedback (ie quality assurance from an SVN standpoint) • Related theories: Social exchange, … R1

  5. Research Questions Related to SVN Coordination R2 3. How can we get from plan-based coordination to more autonomous, self-organized evolutionary coordination? • Coordination forms that cope with SVN characteristics: • Flexible, dynamic coordination forms • Service-based (outcomes-based) vs process based • Systemic optimization vs process optimization • transition to improved performance and capabilities • business models vs. incremental process improvement • Replace “coordination by plan” with more flexible forms of coordination (going beyond plan-based BPM) • Possibly extending Workflow technologies, agent-based technologies • Determining appropriate coordination mechanisms, pricing and incentive schemes to support adaptation, innovation and evolution of SVNs • Related work: coordination theory, coordination mechanism design, BPM, outcomes based contracting • Links: Modeling, Analysis, Sim // Definitions

  6. Research Questions Related to SVN Coordination 1. How can we align different coordination mechanisms required in an SVN? • At least two dimensions • business vs technology levels, business v. social aspects • network vs node (SVN vs Actor, system v. Process) • organizational coordination, individual coord. • across life cycle R3

  7. Research Questions Related to Outcomes of SVN Coordination 4. How to extend / update / leverage transaction cost theory in the context of SVN? • Assess transaction costs for specific coordination mechanisms and SVNs • Validate the outcome of improved coordination Related theories: • Game theory • Systems theory • Evolutionary economics R4

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