Lecture 16B – Looking to the Future

1. Lecture 16B –Looking to the Future From Sid Kemp, Quality Management Demystified, Chapter 19, plus ASQ material, and instructor material SJSU Bus. 142 - David Bentley

2. 21st Century Issues from Kemp • Adding value for everyone involved • Willingness to look at our own processes • Willingness to change processes to meet goals • Addressing every issue, large or small, based on evidence • Working with all the available information SJSU Bus. 142 - David Bentley

3. U.S. Quality Over the Last Century • Taylor’s early contributions • SQC and sampling • WW II effect • Post-war emphasis on output and marketing • U.S. awakening to Japan’s quality edge • Intermittent attention to quality SJSU Bus. 142 - David Bentley

4. Specialization and Quality • Focused factories have led to extended supply chains and… • Need for building supplier relationships… • With greater knowledge of supplier processes and quality efforts and measures SJSU Bus. 142 - David Bentley

5. Globalization and Quality • Globalization has led to far-flung supply chains, and… • Reduced knowledge and control of the supply chain; therefore… • Need to develop stronger and longer relationships with suppliers • Example of need: China SJSU Bus. 142 - David Bentley

6. Servant Leadership • Kemp makes a case for servant leadership • “Problem-solving for the good of all people” • Requires driving out fear (Deming’s 8th point) • Can result in win-win situations • Is this realistic? SJSU Bus. 142 - David Bentley

7. What’s in the future? • Pushing quality effort to the lowest level • Requires of ownership/management • Trust in customers, suppliers, employees • Education and training • Communication • Partnerships • Respect • Greater use of basic and new tools SJSU Bus. 142 - David Bentley

8. What We May See? • More cooperation among governments and among NGOs • Better consumer assessment of quality using information • Internet • Consumer organizations • Increased differentiation of products based on quality SJSU Bus. 142 - David Bentley

9. Analyst Associate Auditor Black Belt Champion Consultant Coordinator Director Educator Inspector Manager Master Black Belt Process Engineer Quality Engineer Reliability Engineer Software Quality Engineer Specialist Supervisor Technician Vice President Career Positions in Quality SJSU Bus. 142 - David Bentley

10. Compensation –2008 ASQ Survey • Mean salary of full-time quality employees: $81,480 in 2008 ASQ survey • Experience not a major factor (at least up to 20 years) • Grew by 2% over 2007 • Highest salaries are in the Bay Area SJSU Bus. 142 - David Bentley

11. Other Survey Findings • ASQ members make more than non-members • Direct supervision increases salary • Independent consultants earn more (Duh!) • Non-exempt employees make less • Members of quality departments make less! • Typical curve based on age SJSU Bus. 142 - David Bentley

12. Summation • Quality will continue to grow in importance • There is a bright future for people engaged in quality outside quality departments • Especially for black belts and master black belts • This may be one of the more secure jobs during economic downturns SJSU Bus. 142 - David Bentley