Cabin Crew & Icing Awareness

1. Cabin Crew & Icing Awareness Basel 12 April 2006

2. 12 icing accidents • Washington Nat. Airport January 13 1982 • Dryden 10 march 1989 • Gottroera 27 December 1991

3. Common factors • Two had been de-iced • Organisational Human Factors identified • Cabin crew training???

4. Transcripts: • ”Look at the junk on that aeroplane” • ”Concerned about icing to the lead of the wing” • ”Right engine stalls. What does that mean?”

5. Incidents • UK CHIRP : ”The attitude of the engineer was off-hand. He implied that both the captain and my own observations were wrong and that the aircraft had been de-iced properly.” • NASA ASRS: ” After starting the left engine, I was called by one of the cabin crew and was told that a pax as well as a deadheading CC had noticed that the wings were still covered with snow and ice”

6. CRM • Communication • Situational awareness • Problem solving/ decision making/ judgement

7. The locked cockpitdoor Cabin Crew represent the eyes and ears of the pilots in the cabin But need basic technical training in order to know why and what to report

8. Conclusion • Cabin crew are a resource in emergencies and daily operations • CC need only very basic training onicing