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USCIS Military Help Line

USCIS Military Help Line. Information & Customer Service Division (ICSD) August 1, 2007. USCIS Military Help Line -Purpose. To provide superior, dedicated service to Military Personnel & their Families in the administration of Immigration Benefits. USCIS Military Help Line - Operation.

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USCIS Military Help Line

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  1. USCIS Military Help Line Information & Customer Service Division (ICSD) August 1, 2007

  2. USCIS Military Help Line -Purpose To provide superior, dedicated service to Military Personnel & their Families in the administration of Immigration Benefits

  3. USCIS Military Help Line - Operation Military Families (Worldwide) Military Personnel (Worldwide) Defense Switched Network Domestic Base Operator 1-877-247-4645 USCIS Military Hotline

  4. USCIS Military Help Line Main menu options of specific interest

  5. Button Sequences to Reach Live Assistance More Quickly USCIS Military Help Line: Advantages Please send all email inquiries to the Nebraska Service Center: militaryinfo.nsc@dhs.gov

  6. USCIS Military Help Line • USCIS.GOV • Make InfoPass appointment to speak to an information officer. • Use Case Status On-line, you will need receipt number. • Get processing times. • Get free forms. Continued 24/7/365 Web Support

  7. TIER I & II USCIS Operations Office August 1, 2007

  8. Provides: Instructions for Eligibility Filing Procedures Limited Case-Status Information Service Availability: Automated IVR Service 7 days a week, 24 hours a day Live Assistance 8 a.m. ￚ 6 p.m. Monday ￚ Friday (except holidays) Triage System: Automated General Information & Case Status Tier 1 Live Assistance (Contractors) Tier 2 Live Assistance (Immigration Information Officers) National Customer Service Centers

  9. Triage System: Interactive Voice Response ─ Automated information displays the customer's status in the immigration process. Customer access via prompts (pressing numbers on phone pad) with option for live assistance. Tier 1 Call Centers (contract call centers) ─ Albuquerque, NM; Indianapolis, IN; Barbourville, KY; and Fort Worth, TX. Uses pre-scripted material. Tier 2 Call Centers (IIOs) ─ New York and Los Angeles. Access to USCIS databases; handle complex inquiries. Phone Center Operations (continued)

  10. Specialized Services in CCEO Network: USCIS Forms Center – Fulfillment USCIS Service Centers – Processing Employer, Business, Investment, and Student Services via Separate 1-800 Number Premium Processing via Separate 1-800 Number International Services via 10-Digit Number Call-Forwarded to Toll-Free Number Phone Center Operations (continued)

  11. Call Naturalization Military Help Line: 1-877-247-4645 Call National Customer Service Center: 1-800-375-5283 TTY – 1-800-767-1833 Customer Assistance

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