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Summer Webinar Series Week 4: Customers with Physical Disabilities

Summer Webinar Series Week 4: Customers with Physical Disabilities. Welcome & Introductions. Chanelle Houston, BS Peer Mentor MedStar National Rehabilitation Hospital Kristen Ryan, MS, OTR/L Resource Occupational Therapist MedStar National Rehabilitation Hospital.

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Summer Webinar Series Week 4: Customers with Physical Disabilities

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  1. Summer Webinar Series Week 4: Customers with Physical Disabilities

  2. Welcome & Introductions • Chanelle Houston, BSPeer MentorMedStar National Rehabilitation Hospital • Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation Hospital

  3. What is a Physical Disability? • Any limitation on a person’s physical functioning • May include impairments in mobility, endurance, or dexterity • May be congenital or acquired • Include vision & hearing impairments • May be related to sleep disorders, chronic fatigue, pain, or seizures

  4. Physical Disabilities Can Be a Result Of: • Spinal cord injuries • Brain injuries (acquired or traumatic) • Multiple sclerosis • Parkinson’s disease • Arthritis • Amputations • Cerebral palsy • Spinal bifida • Muscular dystrophy • ALS

  5. Limitations & Barriers • Distance to travel to public transit • Accessible pathway to/from public transit • Maneuvering mobility device on/off bus, train, etc. • Long wait times for public transit • Elevator/escalator outages

  6. Accommodations • Ask an individual with a physical disability if they need help before providing help • Do not sit in or block accessible/priority seating on public transportation or at a bus stop • Allow an individual with physical disability to board the bus/train first • Do not touch or lean on individual’s mobility device without asking first

  7. Question 1 When working with an individual who has a physical disability, what is the proper terminology to remain respectful?

  8. Question 2 What are physical or perceived barriers to an individual who has a physical disability within the community setting? On public transportation?

  9. Question 3 What are some tips, tricks, or tools you find helpful when working with an individual who has a physical disability within the community setting? On public transportation?

  10. Question 4 What are some safety concerns to be aware of when working with an individual who has a physical disability within the community setting? On public transportation?

  11. Question 5 Do you have a specific example of a situation involving an individual who has a physical disability that did not go as expected? How did you handle the situation? What would you do differently or suggest others do instead?

  12. Contact Information • Chanelle Houston, BSPeer MentorMedStarNational Rehabilitation Hospitalhouston.chanelle@gmail.comWebsite: www.chanellescause.com • Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation Hospitalkristen.m.ryan@medstar.net

  13. Questions?

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