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Enhancing Admissions in Gambling Treatment Program: A 25% Increase Strategy

The Substance Abuse Services Center (SASC) has successfully increased admission rates in its Gambling Treatment Program by 25%. This was achieved through improved responses to crisis calls, with follow-up contact initiated within 24 hours, resulting in 62% client agreement for follow-up. Additionally, streamlining assessments from 8 pages to 4 decreased session needs, with 93% of assessments leading to treatment admissions. Veteran counselors benefitted from ongoing coaching, reinforcing that billable client contacts are essential for program sustainability.

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Enhancing Admissions in Gambling Treatment Program: A 25% Increase Strategy

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  1. SASC Substance Abuse Services Center We can adjust our sails. AIM • Increase admission rates in the SASC Gambling Treatment Program by 25%

  2. CHANGE - #1 • Improved our response to gambling crisis call clients by initiating follow-up calls within 24 hours and scheduling follow-up appointments. • 62% of the crisis call clients agreed to follow-up contact initiated by the counselor compared to 39% previously. • 28% of the crisis call clients kept a follow-up appointment as compared to 24% previously. RESULTS (study)

  3. CHANGE - #2 • Decreased the # of sessions needed to complete an assessment by decreasing the required paperwork from 8 pages to 4 pages via a waiver from the Iowa Department of Public Health. • 67% of the assessments occurred in 1 session as compared to 33% previously. • 93% of the client assessments resulted in a treatment admission compared to 73% previously. RESULTS

  4. Total Gambling Program Admissions

  5. IMPACT • Even veteran counselors can improve their skills with new techniques and ongoing coaching. • In a fee-for-service contract, billable client contact is key to program sustainability. • Admission rates at the end of the 3rd quarter FY2010 are 18 clients ahead of FY2009 total year – a 25% increase. • At $137.50/assessment = $2,475 and an estimated 82% have at least 4 treatment sessions at $105/session = $6,200. Total new revenue-to-date = $8,675 with 3 months remaining in FY2010. We can adjust our sails.

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