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Changing behaviors using the behavioral bank account

Changing behaviors using the behavioral bank account. Tools to uncover unwanted and wanted behaviors (if we don’t change something, nothing changes). Costly Unwanted Behaviors – Do you have any bad actors? Survey Listening Session Roundtable Ask them – they will tell you!

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Changing behaviors using the behavioral bank account

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  1. Changing behaviors using the behavioral bank account

  2. Tools to uncover unwanted and wanted behaviors (if we don’t change something, nothing changes) • Costly Unwanted Behaviors – Do you have any bad actors? • Survey • Listening Session • Roundtable • Ask them – they will tell you! • Rolling Stone/Shining Star activity

  3. Examples of negative behaviors • Near Miss • Insubordination • Quality issue • Customer Issue or complaint • Failure to inspect • Failure to meet goal • Failure of Drug test • DUI • Failure to participate in Wellness program • Smoking • Failure to participate in HRA • Can you think of any others? What do these cost? Can you Quantify? Damage to Product Damage to company property Careless treatment of property Loss of property Damage to customer property Failure to maintain property in care No Call No Show Tardiness Cell Phone usage/texting Rapid pace to make down time Lost time Accident Vehicular Accident Unsafe Acts

  4. Ways to Credit with Positive behaviorusing the Behavior Bank Account • New way to identify behaviors and pay or charge for employee behavior. • Account balance for individual incentive or total performance package. • Subtraction from annual account in varying amounts based on severity. • Someone has to pay for the waste created, shouldn't the employees share in this process? • They can add to reduced balance by: • Presenting to the group on a topic. • Write an article. • Improve biometrics. • Kick a habit. • Change a behavior.

  5. Why some incentive programs fail • Group incentives can fail due to: • One persons incident can wipe out the group. • Animosity can be created. • Sense of entitlement takes over. • Delayed reporting = worsened condition. • Boredom

  6. Ways to help your employees “own” their own risk • The New Way • Find out why they work and what is important to them. • Teach your employees the business. • Show them how waste affects them. • Profit = Raises and benefits. • Show them all of the factors that go into earning a profit. • Teach them that negative behaviors and waste cost everyone. • Track your results. • Tool – Ownership Circle Demo

  7. Real world examples Redi – Mix - $70,000 in annual uninsured loss recovered. Trucking/Warehousing – 60% reduction in Errors. Manufacturer – Customer returns down by 50%. Construction – 2 DUIs annually to none.

  8. Card example • Safety Performance Program • Program date – From:____________ To:____________ • $___________________Has been put into your account. • Subtractions: • $100 Loss Time injury-At Fault __________ • $100 Property Damage-At Fault __________ • $ 50 Tardy/No call-No show __________ • $ 75 Failure to wear P.P.E. __________ • $100 Failure to report a P.D./W.C. Incident __________ • BONUS PAID ANNUALLY on __________ Total_________

  9. Improve your chances for success! Get the behaviors from your employees to assure buy in. Pay attention to the buy in. Limit the negatives to 5 or 6. Create a spreadsheet. Appoint a trusted record keeper. Spin this as a positive because it is. Involve the office. Arguing is not allowed. Program is optional. Show off your best and worst actors. Post results. CEO support.

  10. Thank You For Attending Visit HNI.com for more educational opportunities

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