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Enhancing Student Satisfaction: Insights from the National Student Survey at MMU

The National Student Survey (NSS) is a vital tool designed to enhance the quality of higher education in the UK, aligning with QAA audits while focusing on key areas such as teaching quality, overall satisfaction, assessment, and academic support. This overview from MMU highlights the challenges and implications of NSS results, particularly regarding the validation and reliability of data from small course samples. By analyzing feedback and leveraging insights from various institutions, MMU aims to boost student satisfaction scores, essential for institutional standing in league tables and student choice.

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Enhancing Student Satisfaction: Insights from the National Student Survey at MMU

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Presentation Transcript

  1. National Student Survey MMU Overview Neil Barrett Strategic Planning & Management Information

  2. Section 01 NSS. Why? Why?!

  3. NSS designed to support the QAA’s audits & bring focus to universities QUALITY! Teaching Overall satisfaction Assessment Personal development Academic support Learning resources Organisation

  4. Our challenge: NSS is notdesigned to diagnose institutional issues. E.g. • Validity (what do the questions actually mean?) • The timetable works efficiently as far as my activities are concerned • Feedback on my work has been prompt • Reliability, particularly of small samples…

  5. Variation in small samples Quartiles of overall satisfaction for all courses in UK returning individual course results in KIS, by size of NSS population Lots of variability in small classes: implications for KIS

  6. But! The numbers are used regardless and our numbers need to be higher League tables: in Sunday Times, nearly 30% of an institution’s score is made up from NSS (teaching quality & overall satisfaction) Student choice. E.g. Unistats & Which?

  7. Unistats

  8. Which?

  9. Section 02 The results

  10. Institutional position 2011 2012 MMU result Similar institution results (Leeds Met, Birm. City, UCLan, LJM, De Mont, Northumbria, Nott. Trent, Sheff. Hall)

  11. Change in overall satisfaction (2011 to 2012)

  12. Management studies HRM Finance All MMU subjects compared with the sector Green = top half of all institutions Pink = bottom half Others in Technology Nutrition Business Studies

  13. The library resources and services are good enough for my needs Good advice was available when I need to make study choices I have received detailed comments on my work The course is well organised and running smoothly The course is intellectually stimulating Staff have made the subject interesting Staff are enthusiastic about what they are teaching

  14. Suggestions! Focus on the positives – i.e. the motivational side of a good experience (not avoiding making them unhappy) Timing – get them in a good mood Hot issues – quickly recover from any major issues

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