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Communication that enables business

Communication that enables business. Adela Buciu Consultant DNA SOLUTIONS 19 November 2008. Who we are?. DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania

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Communication that enables business

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  1. Communication that enables business Adela Buciu Consultant DNA SOLUTIONS 19 November 2008

  2. Who we are? • DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania • Since 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges

  3. What we do? • In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such as • Avaya, as well as • Extreme, • Teleopti, • Tandberg, • Verint, • ASC • And others

  4. In addition to our range of products, we offer a comprehensive selection of services. • Consulting • Sales Support • Implementation • Technical Support • Maintenance • Training • 24 x 365 Help Desk • Software integration, development, customization, setup & roll-out

  5. Your Current Network • Multi-site? • # of locations • # of users / location & types of users • Inter & intra-site data infrastructure • Multiple vendor telephony platforms? • Degree of interdependence among locations • Support for remote locations • Key Communications Applications? • Customer Contact • Voice Messaging • Mobility • Business Continuity? • Failover provisions • Options for remote workers

  6. LOB Imperatives CEO Imperatives IT Imperatives Profitable revenue growth from sustained competitive advantage Return on capital, assets, investment, … Cost reduction, productivity, efficiency Business agility Manage risk Superior customer responsiveness Accelerating business processes Mobility, teleworking, distributed operations Ease of use • Rapid, flexibledeployment • Security, privacy • Clear ROI • Investment protection • Adherence to IT standards • Deployment choices: on-premise, managed, hosted, mixed • Scalable, secure,reliable, manageable Enterprise Business Imperatives

  7. AVAYA IP Telephony

  8. Unified Communications Contact Centers CEBP Customer Satisfaction IntelligentProcesses Productivity IP Telephony Voice-GradePerformance Avaya IP Telephony SolutionsRich, Distributed, Secure Communications Foundation • Modular, open standards based architecture • Delivering communications capabilities across any network and any device • Evolving smoothly while leveraging existing investments • Targeted communications solutions for branch/store, small and midsize business, enterprise, service providers, other markets • Includes • Avaya Communication Manager • Avaya SIP Enablement Services • All Avaya S8XXX Servers, GXXX gateways • Avaya MultiVantage Express • Avaya IP Office • Avaya Distributed Office • Avaya Quick Edition • Management Applications • Wired and Wireless hard and soft clients Foundation

  9. VPN Media Encryption, QoS Addressing All Types of Locations & Architectures Offering the Transition to IP at Your Path, Pace, and Choice Mobile worker Unified Communication IP Softphone, Speech access Home officeIP Office, IP Softphone, At-home agent, VPN phone Branch office Distributed Office, IP Office, Survivable media gateways IP phones, Wireless 802.11, Pocket PC Small office Quick Edition IP Office IP phones Small-office gateways IP LAN/WAN Firewall Security MediaGateways Non- Avaya PBX Application Servers Media Servers Traditional Avaya DEFINITY® Convert to media gateway over IP Significant investment protection Legacy PBX Gateway, extend to IP Add applications Centralized Communications Applications Communication Manager, MultiVantage Express

  10. Connection Preservingfor auto failover & fallback • Local Source Announcement & Music PSTN While Providing Multi-Level Business Continuity Backup Data Center Main Data Center Room #2 Room #1 Primary hot-standby servers • Protect Against Disasters ESS – Enterprise Survivable Servers ESS / LSP server • Local Survivability Standard or Enhanced Includes Peripherals IntelligentOverlay • Preserve control from Primary Server • Hot-standby servers • Multiple IP interfaces with hot-standby redundancy • Gateway WAN backup, PSTN overflow, modem dial backup • Link bounce recovery • Minimize Disruption • Hot-standby Dial Plan Transparency • ESS Auto Return to Main 99.999% availability = less than 5mn down time per year High Availability “built-in” without Complexity

  11. Common Feature Functionality • Modular, scalable, secure, available Architecture • SIP support options • Premier contact center platform Offering A Range Of Solutions S8500/MV Express Simplex server Up to 2400 stations S8300 Up to 450 stations S87xx Duplex server up to 36,000 stations S8400 Up to 900 stations Avaya Communication Manager (ACM) Large Enterprise • Optimized for Branch • SIP-based Key Plus PBX Features • Central Admin • Easy to Deploy and Manage i40 up to 40 stations I120 Up to 120 stations Distributed Office • Local Applications • Broad choice of TDM or IP endpoints • Ideal for Small Networks SOE Up to 28 sta 406, 412, 500 Up to 360 sta IP Office Small to Mid • Server-less, Peer to Peer • Local Productivity • Applications • Standard Business Features Quick Edition 900 2400 360 450 36,000 (12K IP) 120 <20 28 Location Size / Stations / Seats

  12. Integrated Management Suite Avaya Communication Manager Portfolio Communication Manager Software Standaloneor SurvivableServers Servers • Services • Network Assessments • SMB & Branch Solutions • CM Solutions • IP Phone Apps • N/W Readiness • Emprix Performance Assurance • Software Support + Upgrades • Proactive IP Support • Remote Mgd Services for IPT • IP Converged Services S8500 /MultiVantage Express®SimplexCommunication Server S8300 / S8400EmbeddedCommunication Server S8720 High ReliabilityCommunication Server MediaGateways G250Branch Gatewaysfor very small offices IG 550 Integrated Gateway for Juniper Routers G350Branch Gatewayfor small offices G450/G700Stackable Gatewayfor medium offices G650High-Density Gateway G860High-Density Trunk Gateway CommunicationDevices 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients SW 96xx Series - H.323 / SIP; 16xx Series – Value priced

  13. SIP Enablement Services SIP Distributed Office Distributed Office Distributed Office Avaya Distributed Office • Features • Key system plus PBX features • Low cost, 1600 Series IP phones that support key features (LED’s) • Applications • Productivity applications included • SIP • Applications, Endpoints, Networking, Architecture • Deployment and Scalability • Easy to deploy and scale • Branch continuity, not dependent on WAN health • Management • Centralized Management to lower TCO

  14. Optional Voice Portal Integrated Management SIP SIP Enablement Server i120 Avaya Distributed Office Network Data Center Optional SIP Communication Manager IM, Presence, Dial Plans, Routing Small Branches Medium Branches i40 • Feature engine • Gateway • Voice Mail + AA • CTI • SIP Proxy/Registrar • up to 120 phones • Feature engine • Gateway • Voice Mail + AA • CTI • SIP Proxy/Registrar • up to 40 phones

  15. Avaya Key Strengths in IP Telephony • Depth and breadth across the product line – software, gateways, endpoints, applications, services • Large, loyal installed base with strong migration program • Market-leading scale, security and high availability • Accelerating adherence to open standards, e.g. SIP • Compelling branch and mid market solutions • Strong partnerships and ecosystem • Strong global footprint

  16. Avaya Reliability is Important • Avaya Intelligent Communications are highly reliable • Exceeds Five 9’s of Reliability = 5 minutes a year. • A broken phone is a big deal to healthcare

  17. Worldwideavailability #1Globally Avaya Advantages Comprehensive, proven software, systems, services for the entire enterprise Simple migration to IP Telephony at customers path, pace and choice Superior investment protection, practical evolution to the future

  18. Introducing: Avaya Contact Center

  19. Finance, Logistics, … ProductSpecialist ProductSpecialist Voice Portal Supplier WebSelf-Serve BranchOffice InteractionCenter InteractionCenter Customer ResidentExpert RegionalRep Business Processes, Rules and Routing Engine BusinessApplications Data and Intelligence Today: The Agent is at the Service of the Customer

  20. InteractionCenter Finance, Logistics, … Voice Portal ProductSpecialist ProductSpecialist SIP and Communications Services WebSelf-Serve Supplier Customer BranchOffice ResidentExpert Business Processes, Rules and Routing Engine RegionalRep BusinessApplications Data and Intelligence Tomorow: The Enterprise Ready to Serve

  21. Multi-location IP Telephony CRM and Enterprise Applications Multivendor Remote Agents The Extended Contact Center Connecting and Simplifying Customer Service Voice and IP Telephony E-mail Web Multichannel

  22. Functional Expert Multimedia Policy Routing Common OAM&P Enterprise Data Branch Agents RemoteAgents Common ADE Office Worker Contact Center CONTACT CENTER TOMORROW • Enterprise user routing • Integrated application reporting • SIP integration • Web services / SOA extensibility Future Contact Center Web-based – SOA Open, Pervasive, IT Leverage Voice Portal Reporting

  23. Key question: How to balance building loyalty and managing cost? New Capabilities in Customer Service Creating Huge Opportunities Old Way Today’s Way • Enterprise Centric • Single Channel • Voice Response • Inbound or Outbound • Isolated Reporting • Independent Centers • Customer Centric • Multi-channel • Advanced Self Service • Proactive Contact • Business Intelligence • Integrated Virtual Enterprise

  24. Solutions …customer path, pace and choice AvayaCustomer Value Partners Services AVAYA • 100 years of experience and innovation • 20 000 employees in over 50 countries • 4,000+ Developer Connection Partners & Global Alliance Partners • 1 million+ customers – 90% of FORTUNE 500® • 3,500+ Avaya Labs patents or patent applications

  25. Q&A THANK YOU!

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