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Selecting the right support provider for your family member is crucial. This guide, presented by Bob Sattler from The Planning Place, offers essential steps to identify what your family member needs, the characteristics of organizations providing support, and the importance of person-centered descriptions. Learn how to match support preferences with appropriate providers while maintaining quality of life and safety. Discover tools for building relationships, evaluating potential providers, and ensuring a smooth transition for your loved one.
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How To Choose A Provider Presented By: Bob Sattler The Planning Place
The Prep Work What Are You Looking For . . . • In how your family member is supported? • In the characteristics of the organization providing supports
What Information Should You Provide About . . . • Maintaining and Building Relationships • What Is Important To and For Your Family Member • How To Support The Person
Tools For Presenting Information • Person Centered Descriptions • Finding New Supports • Making A Good Match
Person Centered Descriptions • Developed by the person and people who care and support him/her • Provides a comprehensive snapshot of a person • Gives detailed information to prevent “reinventing the wheel” syndrome
Making A Match • Supports Wanted and Needed • Skills Needed • Personality Characteristics Needed • Personality Characteristics That Need To Be Absent • Shared Common Interests
Finding New Supports • Roommate who: • Wants to share food expense and wants to eat healthy • Keeps their stuff picked-up • Likes me and I like them • How The Person Wants/Doesn’t Want To Live • How Their Day Is Spent • What Supports Are Needed For A Successful Day • How Are Supports Funded Quiet safe neighborhood & not a lot of kids Accessible home or apartment Live near greenhouse-possible job opportunity • Staff who: • Respect me • Follow my direction on personal care routines • Help me with cleaning, budgeting and getting to Dr. appts
Preparing A Match Profile • In your group, use the Person Centered Description and determine at least three things for each of the following categories • Supports wanted and needed • Skills needed • Personality Characteristics needed • Personality Characteristics that should be absent • Shared common interests
Screening Organizations • Health And Safety • Stability Of Organization • Meeting Quality Assurance Standards • Quality Of Life
Health & Safety • Incidents of Mistreatment, Abuse, Neglect, Exploitation • Critical Incidents
Stability Of The Organization • How Long In Business • Funding • Staff Turnover • Long Term Planning • Reputation
Meeting Requirements • Current Quality Status • Past Three Evaluations • Internal Processes
Quality Of Life • Input from People/Families Served • Service Delivery Structure • Building Community Connections
The Interview Using the questions developed in your group, interview the potential Service Providers.
Now . . . • What Did You Notice? • What Did You Learn? • Who Did You Rule Out? Why? • Who Would You Be Interested In Meeting With Again? Why?
Tours • How Many Options Are Available To You? • What Does The Home Look Like? • Accessibility Of The Home? • How Accessible To The Community?
References • From Persons Served • From Family Members • From Direct Care Providers
The Decision • Helping The Person Decide • Letting Others Know • Transition Planning • Visit Schedule • Overnight Visits • Moving
Maintaining Contact • Establish A Working Relationship • Respecting Each Other • Accountability
When Problems Arise • Early Warning Signs • Meetings • Action Steps • Resolutions • Grievances/Appeals • Moving Forward
