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This document outlines the status of implementation of various reforms aimed at improving public service efficiency. Key achievements include the same-day issuance of birth and death certificates, and trade and residential building licenses upon application receipt. Additionally, an SMS-based Public Grievance Redressal (PGR) system has been introduced to enhance citizen feedback management. A property tax calculator is now available online, simplifying tax calculations for taxpayers. These practices showcase the commitment to timely and accessible services for the community.
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Best practices adopted • Issue of Birth/Death certificates, renewal of trade licenses are done on the very day of the receipt of application. • Issue of Residential Building Licenses are done on the very day of the receipt of application . • SMS based PGR introduced for reddressal of public Grievances. • Property tax calculator introduced in web to facilitate the tax payer in calculating the tax.