GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3

1. ISMT E-200 Trends in Enterprise Information Systems GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3

2. Problem Statement ISMT E-200 Trends in Enterprise Information Systems GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems and portals. Employees currently must access multiple portals to perform their work. GLOCO is in the process of consolidating all applications and databases at corporate headquarters as part of an infrastructure improvement and consolidation program. The company wants to install and configure a modern portal to improve access and employee productivity.

3. ISMT E-200 Trends in Enterprise Information Systems Business Requirements All GLOCO applications accessible through a single portal A single login to reduce the number of user ids and passwords A system capable of a user-configurable interface to present applications to user groups Blogs, wikis and RSS feeds to provide employees with social-networking capabilities A Travel Search application integrated with PeopleSoft Expense ERP module Email and the iStore Order Management System accessible on the portal.

4. ISMT E-200 Trends in Enterprise Information Systems Scope ROI Mapped Over 5 Years • The implementation of the portal will include the following: • Implementation of the Oracle WebCenter Suite • User configuration • Security Configuration • Configuration of WebCenter Services and WebCenter Spaces • Developing portlets for current GLOCO applications such as • Order Management System • Travel Search application • Microsoft Outlook • Timecard System, etc. • Training materials designed for the end user community.

5. ISMT E-200 Trends in Enterprise Information Systems AS-IS

6. ISMT E-200 Trends in Enterprise Information Systems Architectural Approach

7. ISMT E-200 Trends in Enterprise Information Systems TO-BE Process

8. ISMT E-200 Trends in Enterprise Information Systems Security Structure • Web Security Layers (Source: Oracle) • How a Policy Grants Access to a Resource (Source: Oracle)

9. ISMT E-200 Trends in Enterprise Information Systems Risk and Mitigation • Risk 4: Delay in the response from the applications via WebCenter • Mitigation: Applications and databases hosted at one site. Use of AJAX (or similar technologies) in application development • Risk 1: Perceived loss of applications by owners • Mitigation: Applications will continue to be owned and managed by the same group that managed them before • Risk 2: Managing change is a crucial part of any transition • Mitigation: Implementation of online training program on portal use for users • Risk 5: Security on the portal is a major concern • Mitigation: WebCenter’s robust security model mitigates the security risk • Risk 6: Delays by either GLOCO or A2TI could affect the timeline • Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns • Risk 3: JavaScript and anchor tags throw application out of portal infrastructure • Mitigation: Custom header/footer/menu system

10. ISMT E-200 Trends in Enterprise Information Systems The Travel Application XML Query Sent QPX Airfare Shopping & Pricing Engine XML Response

11. ISMT E-200 Trends in Enterprise Information Systems Deployment Process • Install WebCenter & Setup Portals • Training • Pilot Deployment • Full Deployment • Warranty Period • Provide Training to End Users • Provide Training to Support Staff • Support Staff Complete Oracle University Training • Pilot Groups from Each Division • Incidents Reported to GLOCO Help Desk • A2TI Responds to Incidents • Incidents Reported to GLOCO Help Desk • A2TI and GLOCO Respond to Incidents • Incidents Reported to GLOCO Help Desk • A2TI and GLOCO Respond to Incidents • Portalize Applications • Move all Applications to the Corporate Application Farm • Set Up User Email • Set Up Divisional Portals

12. ISMT E-200 Trends in Enterprise Information Systems Operational Considerations Post production support is the responsibility of the GLOCO IT Operations department Development support will remain with the existing development teams Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system Emergency fixes will be prioritized by the affected development and business leadership Tickets can be opened at helpdesk site or by sending them an email

13. ISMT E-200 Trends in Enterprise Information Systems Prototype - My Gloco

14. ISMT E-200 Trends in Enterprise Information Systems Training • Online Training developed in Adobe Captivate 5 • Animated WebCenter Suite demonstration modules topics • Navigation • Use of blogs, wiki’s, RSS, group spaces • Search • Collaboration tools • Configuration process for developers • Modules available online prior to production • Help desk will be established simultaneously with training modules • Employees will be updated and notified about training and timeline for implementation through emails • Onsite training for programmers at corporate headquarters with webinars for remote developers

15. ISMT E-200 Trends in Enterprise Information Systems Success Metrics • The introduction of portal will provide measurable benefits to GLOCO. • Applications will see a 100% adoption rate in the first year • (assumption: all other access to migrated applications is removed) • By tracking user visits to each page Web Center Analytics helps determine • portal adoption • application use • collaboration rates • Decrease in overall operation cost • Number of application can be consolidated • Timesheet • Email • Eventual reduction of IT support

16. ISMT E-200 Trends in Enterprise Information Systems Prototype - Gloco Common->Portal Management

17. ISMT E-200 Trends in Enterprise Information Systems Thank You Team 3