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What is ClearCare ?

What is ClearCare ?. ClearCare is our new scheduling system, it is replacing eRSP . ClearCare will track all of our client’s information including emergency contacts and schedules. We will be processing payroll and client invoicing out of ClearCare .

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What is ClearCare ?

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  1. What is ClearCare? • ClearCare is our new scheduling system, it is replacing eRSP. • ClearCare will track all of our client’s information including emergency contacts and schedules. • We will be processing payroll and client invoicing out of ClearCare. • ClearCare Go-Live is: Monday, November 23rd

  2. What do I need to know before Monday, 11/23? • Starting November 23rd, all caregivers must use new Telephony Phone Number 1-(844) 294-8337 • You may clock in/out through client’s home phone or your cell phone. • No more 6 digit Telephony PIN!!!

  3. Clocking In • You may clock in up to 10 minutes early. • If you clock in more than 10 minutes early, you will be told there is no scheduled shift. • If you attempt to clock in on a day when you are not scheduled, you will not be able to clock in.

  4. About Schedule Changes • If you receive a request for a schedule change from your client or client’s family, you must email Christie as soon as you are aware of a change. • Please inform us immediately of a change in your schedule day or a change in your scheduled start time. • If we do not update the system with your new day or time, you will not be able to clock in. • It is very important that you communicate with us as soon as you hear of a schedule change.

  5. Leaving a General Comment • Towards the end of your clock out you will be able to leave a “General Comment or Change in Condition.” • Please leave professional comments. • The comments can be heard by all members of our office. • The comment will also be heard by the next caregiver.

  6. Reporting a Change in Condition Dial 911 for ALL emergencies such as: • Uncontrolled bleeding • Injury to the head • Chest pain • Unresponsiveness • Falls where receiver is unable to get up and/or reports pain • Sudden, unexplained change in mental status • To report the emergency, or to report a change in condition that is life threatening after you dial 911, call the office – do not leave the comment on telephony.

  7. Will I still be able to report my mileage? • Yes, you will still be able to report mileage when clocking out. • Please do not enter mileage from your home to the client’s home. • Please do not enter mileage if you are driving the client’s vehicle.

  8. Will I be able to enter additional activities I did with my client? • With ClearCare we will no longer be using activity codes. • We have already entered all the activities you normally do with your client. • Upon clocking out, if you feel we have missed any activities, please email Christie and we will update the system. • If you did not perform an activity during your shift, ClearCare will prompt you to leave a comment about why you did not complete the activity.

  9. What does Telephony sound like? • https://clearcareonline.force.com/articles/FAQ/Telephony-for-Caregivers

  10. Logging into ClearCare • You may log into ClearCare to: • View your schedule • View completed visits with clients • The website address is: https://shsnewjersey.clearcareonline.com • Use your email as username • Your password is “caring”

  11. What will you see when you log in? – Click on shift for information

  12. What will you see for a completed shift? For a completed shift, you can view your start and end time, along with tasks completed.

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