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Enhancing Learner Expectations in NHS IT Training

This document explores the vital role of IT training within the NHS, emphasizing the importance of aligning learner expectations with organizational needs. It discusses the strategic fit of training programs, such as the ECDL, in meeting the varied skill levels of learners—ranging from limited to good skills. The project aims to implement flexible delivery methods, accommodate different learning styles, and ensure up-to-date ICT competence across all personnel. By engaging key stakeholders and offering recognized qualifications, the NHS can improve service delivery and maintain a skilled workforce.

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Enhancing Learner Expectations in NHS IT Training

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  1. Managing Learner Expectations Carol Hulm British Computer Society

  2. Why does the NHS need IT?

  3. Oct 2002 Dec 2002 November 2001 21st March 2003 History

  4. On Appointment hold or commit to gaining with 2 years All person specifations updated to show relevant ICT competence 100% Getting Started 40% full ECDL or Equivalent Project Aims

  5. LLL NPfIT DfES Pre-reg. CPD = Strategic Fit LLL NPfIT DfES Pre-reg. CPD

  6. Accredited Centres Known factors at Jan 2002…….

  7. Train the Trainer

  8. Individual Drivers Know your Learners: • Current abilities and skills: • 25% no skills • 52% limited skills • 23% good skills • Learning Styles: • So large – need to meet all learning styles • Drivers: • Internationally recognised qualification • Good on CV – especially in service areas • Keeping up with the Times

  9. Flexible Delivery -Learner focussed

  10. Happy Computers Major Success Factor

  11. 9 months – 3 years Internationally Recognised Qualification 3 – 9 months BCS Level 1 1 – 3 months Getting Started How does this fit?

  12. Key Success Factors Flexible Delivery Allowing local control Excellent Customer Service Engaging Key Stakeholders

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