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How to Write Effective Feedback Comments

How to Write Effective Feedback Comments

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How to Write Effective Feedback Comments

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  1. How to Write Effective Feedback Comments

  2. YOUR FEEDBACK WILL HELP • Your opinions are trusted and valued • You want the individual to improve aspects of performance • You’ve regularly observed the individual’s actions in the workplace

  3. EFFECTIVE FEEDBACK • Begin with a positive comment. • Describe the behavior you observed. • Explain the impact of the behavior. • Describe the desired behavior. • Give encouragement.

  4. EFFECTIVE FEEDBACK 1. Begin with a positive comment. • Describe related behavior that has been helpful or positive • Reassure the person that you’ve noticed the good along with the issues • Give balance to your feedback

  5. EFFECTIVE FEEDBACK 2. Describe the behavior you observed. • Focus on the behavior, not the person • Be specific about the behavior • Avoid judging the person’s motives or intentions • Avoid vague, broad or absolute statements • Avoid emotional or hurtful language

  6. EFFECTIVE FEEDBACK 3. Explain the impact of the behavior. • How it affects you or others • Why the behavior has become a problem 4. Describe the desired behavior. • What you need or expect • What you’d like the person to do differently in the future

  7. EFFECTIVE FEEDBACK 5. Give encouragement. • Affirm the strengths of the individual • Express confidence in the person’s ability to succeed

  8. INAPPROPRIATE COMMENTS • “You never think of anyone but yourself.” • “Why on earth did you do that?” • “I don’t like your attitude.” • “You don’t know what you’re doing.” • “You’re not a team player.” • “You’ve really made a mess of things.”

  9. APPROPRIATE COMMENT- POSITIVE “Whenever I tell you I’m having a problem, you usually take the time to talk with me about it. Your input makes a big difference in how I handle things, and I hope you’ll continue to make time for me.”

  10. APPROPRIATE COMMENT- CONSTRUCTIVE “We usually work well together, but sometimes when you’re really busy the look on your face says ‘Don’t bother me.’ So I keep my problem to myself. I know you want to help, so when you don’t want to be interrupted, could you let me know when it would be OK to talk?”