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Integrate or Replace: Enhancing Telephony with Lync and PBX Solutions

Join the UK UC User Group to explore new Lync telephony features and gain insights into your telephony options. This agenda will cover crucial topics, including the integration and replacement of PBX systems, understanding the telephony estate, and the latest features available in Lync such as survivable branch appliances, call admission control, and improved conferencing solutions. Discover how current telephony practices like call parks and IVRs can be translated to Lync, and learn about the necessary steps for migrating users while ensuring seamless call routing.

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Integrate or Replace: Enhancing Telephony with Lync and PBX Solutions

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  1. PBX: Integrate or Replace Adam Gent UK UC User Group adam.gent@uccommunity.org.uk

  2. Agenda New Lync Telephony Features Understanding the Telephony Estate PBX Integration and Replacement Options

  3. New Telephony Features in Lync • Infrastructure • Survivable Branch Appliance • Call Admission Control • Media Bypass • Voice Features • Call Park • Improved Dial-in Conferencing • Improvements to Response Groups

  4. Understanding the Telephony Estate • Telephony features used: • Group Pick Up • Call Park • Shared Lines • Multiple Lines • IVRs • Call Centres

  5. How do these requirements translate to Lync? • Telephony features: • Group Pick Up = Team Ring • Call Park = Call Park • Shared Lines = Team Ring or Hunt Groups • Multiple Lines = Hunt Groups or Private Line • IVR = 3rd Party or Custom Development • Simple IVRs may be possible through Response Groups • Call Centres = 3rd Party • Simple Call Centres may be possible through Response Groups

  6. Integrate or Replace? • For the majority of organisations some form of integration will be required: • To allow call routing for the migration • To allow the organisation to continue to use Call Centres, IVRs etc on the current PBX • For features required which are not available in Lync • Where the PBX needs to be maintained for functionality such as Call Centres: • Migrate all the possible users to Lync • PBX users can still use Lync functionality such as Dial-in Conferencing

  7. Telephony Options at a Glance

  8. Resources • UC User Group • Email info@uccommunity.org.uk to be added to mailing list. • Next Hop • http://blogs.technet.com/b/nexthop/ • UK TechNet Blog • http://blogs.technet.com/b/uktechnet/ • UK Lync TechNet Site • http://technet.microsoft.com/en-gb/lync • Technical Library • http://technet.microsoft.com/en-gb/library/gg293124.aspx • Lync Development • http://msdn.microsoft.com/en-gb/lync/gg394186.aspx • Lync Trial Download • http://technet.microsoft.com/en-gb/evalcenter/ff808407.aspx

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