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Service Charging Platform

Service Charging Platform

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Service Charging Platform

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Presentation Transcript

  1. Service Charging Platform Overview

  2. AdvOSS Service Charging Platform is an integrated Customer and Revenue Management System.

  3. AdvOSS CRM • AdvOSS CRM allows a service provider to manage all aspects of its relationship with its Customers.

  4. Business Use Cases of CRM Service Management • Define new services • Define service profiles • Define CDR formats

  5. Business Use Cases of CRM Plans Management • Account types (pre-paid or post-paid or combination) • Taxation rates • Available Billing Cycles • Charge Head definitions

  6. Business Use Cases of CRM Offering Management • Manage Service Offerings • Service Profiles • Manage Counter Offerings • Total Units and Sub-Units • Sub-Units initialization frequency • Matching Criteria • Based on Destination or Request-URI • Based on Time of Day

  7. Business Use Cases of CRM Manage Product Catalog • Manage Subscription Charges • Bundled Service Offerings • Bundled Counter Offerings • Add-On Service Bundles • Add-On feature bundles • Add-On Counter Offerings

  8. Business Use Cases of CRM Customer Management • Define new paying party accounts • Type Management (B2B, B2C, Enterprise) • Define new using party accounts within paying party accounts • Type Management (Main Account, Subsidiary Account)

  9. Business Use Cases of CRM Customer Management • Identity Management • username / passwords • Mac Addresses • IP Addresses • PublicIDs • PrivateIDs • ANI/Calling numbers • PIN Numbers

  10. Business Use Cases of CRM Subscription Management • Assign products to Subscribers • Plan Subscriptions • Bundle Subscriptions • Add-On Subscriptions • Value Added Services Subscriptions • Feature Subscriptions • Counter Offering subscriptions • Change Subscriptions

  11. Business Use Cases of CRM Inventory Management • Logical Inventory • DID Numbers • Physical Inventory • CPEs • Network Inventory • IP Addresses • Basic Rate Access Ports for ISDN

  12. Business Use Cases of CRM Portals • Subscriber Self-Serve • Agent Self-Serve • Franchisee / Partner Self-Serve • Vendor / Supplier Self-Serve • Customer Service Representative • Administrator • Interfaces • Web based • SMS based • IVR based

  13. Business Use Cases of CRM Captive Portals • Web based captive portals • IVR based captive portals

  14. Business Use Cases of CRM Alerts and Notifications Multiple Transport Methods • Email Alerts • SMS Alerts • IVR Alerts

  15. AdvOSS Converged Billing AdvOSS Converged Billing enables a service provider to process subscription charges for all types of services that it offers.

  16. AdvOSS Converged Billing AdvOSS Converged Billing is service agnostic and allows CSPs to monetize new revenue streams for any type of service offering and business model, through one unified platform. It fully supports both prepaid and postpaid business models. It empowers CSPs to improve time to market of new products and services, while lowering the total cost of ownership.

  17. Business Use CasesConverged Billing Multiple Services • Create as many services and their offerings Corporate Billing and Enterprise Accounts • Multiple using parties under a single paying party

  18. Business Use CasesConverged Billing Payment Processing • Voucher Redemption • Support for multiple voucher systems • Service Credit Redemption • Interface with Franchisee Self-Care portal • Interfaces with SMS and IVR gateways • Open API for integration of payment kiosks • Offline Payment • PoS Integration • CSR portal integration

  19. Business Use CasesConverged Billing Payment Processing • Online Payment • Payment gateway integration • Paypal / Money Booker other such gateways support • Extensible online payment gateway integration • Automatic payment triggers in real-time • Interface with service management systems for automatic resumption of services

  20. Business Use CasesConverged Billing Billing Cycles • Flexible management of billing cycles • Support for perpetual services

  21. Business Use CasesConverged Billing Subscription Model • Support for base subscription of each using party for each service • Bundled services with Plan level subscription charges • Support for Service add-ons • Extra features • Higher QoS

  22. Business Use CasesConverged Billing Subscription Model • Support for Resource add-ons • Extra Resources • Support for Counter add-ons • Extra Duration • Extra Usage • Extra Events

  23. Business Use CasesConverged Billing Subscription Charges • Automatic billing cycle processing • Base service subscriptions • Subscribed Add-Ons • Service Add-Ons • Value Added Services • Resource Add-Ons • Counter Add-Ons • Line Rents • Amortized charges (charges that stop after amount has been debited)

  24. Business Use CasesConverged Billing Subscription Charges • Interface with service management elements to block services if needed • Counter instances refresh on charging system. • Prorated charges for mid-cycle subscriptions and changes • Activation charges • Non-default charges for individual subscribers • Approval workflows for non-default charge authorization • Rule based deduction based on Subscriber's life cycle

  25. Business Use CasesConverged Billing Rated Service Charges • Interface with Charging and Rating engine for real-time rated service charges • Detailed Sub-Invoicing for each CDR • Service Management events upon balance depletion

  26. Business Use CasesConverged Billing Invoicing and Financials • Separation of pre-paid and postpaid subscribers • Automatic Invoice generation • Sending of invoice as per customer preference • Email • Printing • Flexible skin based interface for invoice formatting • Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice • Detailed reporting for aging and dunning etc. • Detailed interface for export to external accounting and financial systems

  27. Business Use CasesConverged Billing Miscellaneous Adjustments • Interface in CSR portal to post adjustments • Support for work flow definition for approval process • Detailed classification of all adjustments into charge heads • Service Management interfaces for blocking / resuming services

  28. Business Use CasesConverged Billing Non-Usage Charges • Detailed definition of non-usage charges • Flexible deduction frequency (Daily, Weekly, Monthly, other variations) • Consolidated reporting on invoices

  29. Business Use CasesConverged Billing Subscriber Life Cycle Management • Rule based life cycle for Subscribers • Voluntary blocked subscribers and subscriptions • Interface to service management systems for suspension / resumption of services

  30. Business Use CasesConverged Billing Unsubscribed users and pay as you go plans • Unsubscribed user authentication • PIN based signup • Partner Subscriber Manager • Subscription based plans (hour pass, day pass, week pass and so on) • Duration caps • Usage caps • Event caps • Bandwidth and other service profile settings

  31. Business Use CasesConverged Billing Promotions • Campaign Management • Support for most complex rule definition using work flow languages for passing on bonuses to matching customers • Promo-code management • Published and individual promo-code support • Integration with Customer self-serve portal

  32. Business Use CasesConverged Billing Promotions • Multiple possible bonuses and benefits • Extra cash bonus • Extra counter bonus • Extra duration • Extra usage • Extra events • Higher sub-totals • Lower or zero subscription charges for a defined period • Cross service bonuses • Detailed tracking of issues bonuses • Cost of sales analysis for issued bonuses • Detailed tracking of each issued bonus to applicable campaign

  33. Business Use CasesConverged Billing Virtual Operators Management • Manage Virtual Operators • Account Balance Management for Virtual Operators • Invoicing and Payments • Self-Serve Portal • Product Management • Rate Management • Subscriber Management • Subscription Management • Reporting

  34. Business Use CasesConverged Billing Multiple Currencies • Manage customer balances, subscription charges, rated service charges in multiple currencies.

  35. Business Use CasesConverged Billing Taxation • Payment based taxes • Unlimited payment taxes supported • Tax exemptions record for individual subscribers • Usage based taxes • Tax deduction on subscription charges • Tax deduction on rated service charges

  36. Business Use CasesConverged Billing Taxation • Charge head based flexible taxation policy • Allowing tax exemption on some services • Interface for Charging and other engines to pull taxation rates

  37. Business Use CasesConverged Billing Operational Support • Monitoring • Bulk Operations • Flexible Transactional API • Work Flows • Reporting • Text files based activity feeds

  38. Charging and Rating Engine AdvOSS Charging & Rating Engine enables a service provider to track usage of its services by its customers. It includes a quota manager that consumes usage of services against different counters defined as part of subscriptions.

  39. Charging and Rating Engine

  40. Business Use CasesCharging and Rating Engine Rating • Time varying rates for duration, usage and events • Progressive rates for duration, usage and events • Hooks for arbitrary rating schemes • Rating Classes • Hooks for arbitrary rules definition for rating classes

  41. Business Use CasesCharging and Rating Engine Charging • Counter Charging • Counters for specific destinations • Counters for specific time slots • Fair-usage thresholds for counters • Higher frequency sub-units like daily or weekly limits within a monthly counter • Friend n Family and other user specific counters • Work flows for arbitrary business logic to allow setting such counters • Interface with subscriber self-serve

  42. Business Use CasesCharging and Rating Engine Charging • Monetary Charging • Connection Charges • Duration based charging • Usage based charging • Event based charging • Multiple rounding schemes for used units • Re-Rating application

  43. Business Use CasesCharging and Rating Engine Prefix Matching for counters or rating • Longest Prefix matching • Exact Prefix matching • Substring matching • Start string matching • Others definable through hooks

  44. Business Use Cases Charging and Rating Engine Authorization Application • Counter Matching • Rate Matching • Balance verification • Return of total allowed units of Duration, Usage or Events to enforcement point

  45. Business Use CasesCharging and Rating Engine Unit Reservation or Online Charging (OCS) Application • Multiple Charging Basis • Duration • Usage • Events • Multiple simultaneous charging for single session based on Duration and Usage

  46. Business Use CasesCharging and Rating Engine Unit Reservation or Online Charging (OCS) Application • Reservation of Counter Units or monetary credit • Use of single customer balance for multiple concurrent sessions without credit risk • Change of tariff and change of counter support • Support for Radius or Diameter server • Service Denial based on time of day through rating engine

  47. Business Use CasesCharging and Rating Engine Interim Accounting Application • Real-Time charging of session on every interim on multiple basis • Duration • Usage • Functioning with or without unit reservation • Detailed sub-records for each session for counter and rating changes

  48. Business Use CasesCharging and Rating Engine • Stop Accounting Application • Refund of unused counter and credit units • Revenue Assurance • Reconciliation with secondary CDR sources • Credit Control • Real-Time interface to account balance management • Real-Time interface to taxation • Comprehensive alerting