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Personal Finance

Conflicts in the workplace are inevitable, especially in personal finance where diverse goals and needs collide. This guide explores effective conflict resolution strategies, emphasizing respect and understanding. It outlines key abilities like managing stress, interpreting communication, and controlling emotions to defuse tensions. Step-by-step approaches include analyzing the problem, setting ground rules, clarifying needs, and brainstorming solutions. Effective resolutions lead to increased understanding, group cohesion, and mutual respect, ultimately enhancing workplace effectiveness and collaboration.

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Personal Finance

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Presentation Transcript

  1. Personal Finance • Bell Ringer • Who do conflicts occur with in the workplace? • Agenda • Bell Ringer • Conflict Activity Sheet • Conflict Resolution PowerPoint • Conflict Resolution Activity

  2. Conflict in the Workplace • Bound to happen • Different situations where different people with different goals and needs come into conflict • Many situations that cause conflict

  3. What is a resolution? • A willingness to resolve the situation while maintaining respect for yourself and others

  4. The ability to successfully resolve conflict depends on your abilities to: • Manage stress quickly while staying alert and calm • Interpret verbal and nonverbal communication • Avoid swearing and defensiveness • Stay in control of yourself

  5. Abilities Continued.. • Control your emotions and behavior • Communicate your needs without threatening, frightening, or punishing others • Pay attention to the feelings being expressed • Say you want to resolve the problem together

  6. Abilities Continued.. • Be aware of and respectful of differences • Resolve the conflict faster by avoiding: • Disrespectful words and actions • Admit your part • Saying “sorry” can help diffuse the situation

  7. Steps to resolve the conflict • Analyze and identify the problem • Identify if the conflict is serious and something that needs to be resolved • Agree to solve the problem • Agree that there is a problem and it needs to be resolved • Both need to agree on the problem • Sometimes perceived differently

  8. Steps Continued.. • Set ground rules • No interrupting • No name calling • Tell the truth • Tell your stories • Be specific about what happened • State how you feel about what happened • Listen to eachother

  9. Steps Continued.. • Clarify needs • State your needs • Find out the other person’s needs • Separate facts from feelings • Discuss and brainstorm possible solutions • What do I want? • What do you want? • What do we want?

  10. Final Steps • Build a consensus • Decide which solution works best for both • Resolve the conflict!

  11. Benefits from effective resolutions • Increased understanding • How to achieve goals without undermining others • Increased group cohesion • Mutual respect • Renewed faith in the ability to work together • Improved self-knowledge • Understand most important things • Sharpen your focus • Enhance your effectiveness

  12. Damaging Results • Personal dislike • Teamwork can breakdown • Downward spiral of negativity

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