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STC Meeting

STC Meeting. November 2009. Agenda. 8 AM to 9 AM I.T. Announcements Power Issues Tops Tens of Taking Down a T1 Tiers of Support Levels of Urgency Top Ten Trouble Shooting Issues Work Order System – In-service How to Get Help How to Place a Work Order. Agenda. 9 AM – 9:45 AM

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STC Meeting

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  1. STC Meeting November 2009

  2. Agenda • 8 AM to 9 AM • I.T. Announcements • Power Issues • Tops Tens of Taking Down a T1 • Tiers of Support • Levels of Urgency • Top Ten Trouble Shooting Issues • Work Order System – In-service • How to Get Help • How to Place a Work Order

  3. Agenda • 9 AM – 9:45 AM • Student Email is Coming • Gaggle Webinar • 9:45 AM • Break • 10 AM • The STC Google Message Board • 10:30 AM • Plans to Share Board Policies with Staff • The ABCUSD 5-Year Tech Plan - Feedback

  4. I.T. Announcements • Power Issues • Power Agent – Lightspeed • Computer Auto-on Settings • The TOP 10’s of Sharing a T1 • The List • Review of I.T. Monitoring Tools • Tiers of Support • Teachers and STC's

  5. TOP 10 ways to take down a T1 • Let Student Watch YouTube Videos • Stream Internet Radio while grading papers • Do Software Updates during the school day! • Provide Students the secret Internet Filter Password • Plug in a home router/switch • Plug in a wireless access point from home • Start new Curricular web-Program w/o checking with IT • Create Your own computer images w/o checking with I.T. • Have school on a rainy day • Open the MDF, and ask “what does this button do?”

  6. I.T. Announcements • Top 10 Troubleshooting Issues

  7. Traffic Monitoring Tools • Two Levels • bandwidth consumption over time • specific causes of the consumption

  8. Top 10 Troubleshooting Issues • Plug it in! • Is computer plugged into phone port or data port? • Replace incorrect or install missing Printer Drive • Run "chkdsk" or "Repair Permissions“ • Login with correct Username and/or Password • Unauthorized network device. • Remove software recently installed by user • Fake Virus Alerts • Printer is paused or Offline • Workgroup Manager settings are incorrect

  9. Tiers of Tech Support for Teachers • Level One • Teacher - Troubleshoot to Ability • Level Two • Ask an Available Staff Member • Notify Site Tech Coordinator • Or secretary or admin • Level Three • STC, Secretary or Admin - Contacts IT • Place Work Order (as advised)

  10. Tiers of Tech Support for STC's • Level One • STC - Troubleshoot to Ability • Level Two • Peer Support • Google Message Board • Level Three • STC, Secretary or Admin - Contacts IT • Place Work Order (as advised)

  11. Support Urgency • Emergency (Call I.T.) • campus wide • No Internet, ABI down, GroupWise • Critical (Call I.T.) • single / few users • affects major school operations • Urgent (Work Order, Email) • Single / Few Users / Lab • Computer down • General (Work Order, Email) • Single User • Program, Printer

  12. Work Order System - Demo • JoAnn

  13. Gaggle Webinar • 9 AM to 9:45 AM

  14. Technology - Board Policies • Numerous New and Updated Policies related to Technology! • STC's - Overview training • STC's – Share Info with Staff • Supporting Resources Online for STC

  15. ABCUSD 5-Year Tech Plan • Rough Draft ready for Review • Feedback Needed • Link to Document to All STC’s • Email Feedback to Colin Sprigg

  16. TOP 10 ways to take down an IT Guy • Call Americo on his personal cell at 310-654-0098 • Place IT work order to have Joey refill the paper tray • Ask Raf to download ring tones for your grandmother • Email Chi to fix your Mac • Call Americo, at midnight, on his personal cell at 310-654-0098 • Place work order for I.T. to clean up a “dead mouse” • Say, “Oh… Just a few more things… in building 100.. and building 400… and, Oh over in the office…” • Contact Colin when a key is stuck • Call Americo, during Thanksgiving, on his personal cell at 310-654-0098 regarding your digital turkey thermometer. • Call Raf and ask, ”Why isn’t Americo answering his phone?”

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