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Murfreesboro, TN Casey Ozment

Murfreesboro, TN Casey Ozment. Humble Roots. Keeping it Mellow Since 1974 “Best most crave-able slice of pizza” Hours: Sun- Thurs 11am-10pm, Fri-Sat 11am- 11pm Mellow Mushroom is more than just a pizza restaurant; it is where Murfreesboro pizza lovers and beer lovers gather.

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Murfreesboro, TN Casey Ozment

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  1. Murfreesboro, TN Casey Ozment

  2. Humble Roots • Keeping it Mellow Since 1974 • “Best most crave-able slice of pizza” • Hours: Sun-Thurs 11am-10pm, Fri-Sat 11am-11pm • Mellow Mushroom is more than just a pizza restaurant; it is where Murfreesboro pizza lovers and beer lovers gather.

  3. Physical Evidence: Bathrooms

  4. Physical Evidence: Bathrooms

  5. Physical Evidence: Main Area

  6. People • We were welcomed by a Hostess • Seated by our waiter • Both wore Mellow Mushroom T-shirts • Both were upbeat and friendly • This isn’t our waiter. • I couldn’t sneak a picture. • But it kind of looks like him.

  7. Process • We were seated immediately – no wait time • Our waiter came to check on us often • Tookwings about 5 minutes and pizza about 20 minutes

  8. Recommendations • Teach employees how to read customers body language to know if they are ready to order yet, to avoid checking literally every few minutes. • Reconsider the price point considering the food type • Make sure bathrooms are cleaned every hour • Require employees to actually sign the cleaning sheet

  9. Questions?

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