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This report provides an in-depth analysis of the total unduplicated clients served by LCH over the fiscal years 2012, 2013, and 2014. It highlights community services, health center visits, and patient demographics, focusing on trends by gender, race/ethnicity, and age. Additionally, it discusses provider capacity changes and appointment management metrics, including cancellations, reschedules, and no-show rates. Insights from this report can guide improvements in client service delivery and resource allocation.
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LCH Activity Report January 2014
LCH Clients (Unduplicated by fiscal year) TotalUnduplicatedClients
LCH Clients (Unduplicated over the fiscal year) TotalClients HealthCenterandCommunityServices FY 2012 FY 2013 FY 2014
LCH Clients (Unduplicated by fiscal year) Community Services
LCH Clients (Unduplicated over the fiscal year) HealthCenter
Health Center Visits Health CenterVisits(NP) FY 2012 FY 2013 Provider Hours FY 2013
Health Center Visits by Quarter Health Center Visits, By Quarter FY2012FY2013FY2014
Provider Capacity 2.5 Visits per hour * Capacity change to 3 visit per hour starting Sep 2013 Visits per Provider Hour Provider Hours
Health Center Appointments Cancellations, Reschedules, No shows
No Show Rates No Shows vs. NP Visits % No Show - Total NP Visits
Health Center Patient Demographics By Gender By Race/Ethnicity • By Age
Health Center Patient Demographics CY 2011 information available from Aug to Dec Other: PA 19380-19382 West Chester, 19365 Parkesburg, 19310 Atglen, 19318 Chatham DE 19805-19808 Wilmington, 19707 Hockessin, 19711 North Start 19720 New Castle
Health Center Payer Mix Patients with Insurance Coverage FY2012 FY2013 FY2014