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Strategic Information Systems

Strategic Information Systems. Definitions and context. Week #1 pt. A. Information technology (IT) is arguably the most disruptive force for organizations in nearly a century. . Information Technology. Computer technology Hardware and software Information creation and storage

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Strategic Information Systems

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  1. Strategic Information Systems Definitions and context Week #1 pt. A

  2. Information technology (IT) is arguably the most disruptive force for organizations in nearly a century.

  3. Information Technology • Computer technology • Hardware and software • Information creation and storage • Telecommunications technology • Information transmission • Networks • Process and Infrastructure

  4. The Information Age WHAT IS THE BUSINESS VALUE OF INFORMATION? The business value of IT… Because of the value of information.

  5. Organizations in the Information Age • E-business: • Processes enabled by Information Technology • Netcentric E-business vs. E-commerce?

  6. Information as an Organizational Asset • What is information? • How is it created? Information Hierarchy (Waves of Wisdom) (00) >> Data >> Information >> Knowledge >> Wisdom Assets: Added Value

  7. Information as an Asset Stage #1: (00) NO DATA data collection Stage #2: DATA

  8. Information as an Asset Stage #2: DATA • Raw Values: Facts, Numbers, Text, Images, Sound, Video • Issues of data collection • Data properties What data properties would a data administrator be concerned about?

  9. Information as an Asset Stage #2: DATA “DATA IS LIFE… GUARD IT FIERCELY” *Amdahl Computers advertisement

  10. Information as an Asset Stage #2: DATA Stage #3: INFORMATION Information is PROCESSED Data

  11. Information as an Asset Stage #3: INFORMATION • Information is PROCESSED data • Organize data • Select data • Mathematical analysis on data

  12. Information as an Asset Stage #3: INFORMATION Quality? Quality? Quality? process output input data information Information quality is a function of data quality and process quality.

  13. Information as an Asset Stage #3: INFORMATION Companies are drowning in data, but starving for information.

  14. Lots of Data.What about Information? • The INFORMATION GAP • Most systems developed for … • Operational processing • Not Informational processing. • Operational=> transaction oriented • Informational=> detailed and summarized data for decision-support

  15. Information as an Asset INFORMATION Stage #3: Some CHALLENGES of Enterprise Information: Appropriate information for person, place, time Appropriate data structures (metadata) Discovery/indexing/cataloging Security, privacy Can impose “limits” on views/attitudes/creativity

  16. Information as an Asset Stage #3: INFORMATION Stage #4: KNOWLEDGE Knowledge is information put to productive use.

  17. Knowledge Knowledge basics Sales Figures by Region

  18. Types of Knowledge Knowledge basics "Knowledge" - Information that can create value through action Explicit - “Captured Information” Formal Process Maps Objective Directories Data Policies and Procedures Tacit - “Untamed Information” Insights Context Specific Judgment Know-how Intuition Beliefs

  19. A recent Delphi study found that on average, corporations believe that 42% of corporate knowledge is housed exclusively in the brains of employees. Delphi Group, 1999

  20. Information as an Asset INFORMATION Information can be managed as an asset. KNOWLEDGE Can knowledge be managed as an asset? Knowledge Management/ Best Practices

  21. Information as an Asset Stage #4: KNOWLEDGE Stage #5: WISDOM Wisdom is the RIGHT application of knowledge. ETHICS

  22. Traditional Systems Model: technology data/information people System purpose processes

  23. The Systems Model (revised): Relationships: Internal External relationships

  24. The Extended Systems Model: technology relationships data/information people System purpose processes

  25. The Systems Model... • For Structuring/informing Analysis • Technology (hardware, software, infrastructure) • Processes • People • Data/Information • Relationships • (intra-organizational; inter-organizational)

  26. The Systems Model... • IT Asset Leadership • What are the IT assets of an organization? • Technology assets • Process assets • People assets • Data/Information assets • Relationship assets

  27. The Systems Model... • IT Asset Leadership • Enterprise Design Challenges: • Complexity • Integration of technologies • Pace of change and growth • Ubiquitous computing (anytime, anywhere) • Competitive demands • Better, faster, cheaper • Huge resource investments

  28. The Systems Model... What is the difference between... IT Management IT Leadership

  29. The Systems Model... IT Asset Leadership IT Leadership: Direction Strategy Trends Innovation Exploiting IT High-level view of organization

  30. The Systems Model... IT Asset Leadership IT Leadership must understand Organizational Impact of IT: IT is changing the way organizations function, what they do, how people work in those organizations, and even the very structure of organizations. END

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