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Cotswold Medical Practice

Cotswold Medical Practice. Patient Survey Results 2014. Methodology. Due to the excellent response last year, we used electronic technology again this year.

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Cotswold Medical Practice

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  1. Cotswold Medical Practice Patient Survey Results 2014

  2. Methodology • Due to the excellent response last year, we used electronic technology again this year. • The link to the survey was sent to 800 patients by email, approximately 5,000 were sent a text inviting them to complete the survey on the practice website, and 200 paper copies were distributed in the surgery. Invitations were added to repeat prescriptions. • 485 patients completed the survey

  3. Number of responses = 485

  4. Number of responses = 481

  5. Number of responses = 400

  6. Comments on the system for obtaining repeat medication Number of patients commenting = 44

  7. Number of responses = 480

  8. Number of responses = 64

  9. Number of responses = 60

  10. Comments on the services available out-of-hours Number of patients commenting = 18

  11. Number of responses = 480

  12. Comments on the Practice Number of patients commenting = 121

  13. Comments on the Practice (2) Number of patients commenting = 121

  14. Feedback from the Patient Participation Group • The vast majority of patients seem very happy with the service – well done. • Please add an explanation about Nurse appointment booking on-line and repeat prescriptions to your web-site • Whilst appointments running late can be annoying, I understand that different problems require different lengths of time and 10 minutes is the average. • I know that if I need longer on occasion, I will get it • Please can reception let patients know if GPs or nurses are running late. • The practice is clearly struggling to cope with increasing demand

  15. Cotswold Medical Practice Patient Survey 2014

  16. Number of responses = 463

  17. Number of responses = 480

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