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Innov8

Innov8. IBM Component business models http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf What is BPM? Http://news.zdnet.com/2422-13569_22-154685.html (Video 4:30 Mins) Enterprise Architecture http://www.youtube.com/watch?v=h62sE4FWFy4.

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Innov8

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  1. Innov8 • IBM Component business models • http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf • What is BPM? • Http://news.zdnet.com/2422-13569_22-154685.html (Video 4:30 Mins) • Enterprise Architecture • http://www.youtube.com/watch?v=h62sE4FWFy4

  2. Innov8 and Business Component Model

  3. https://www-935.ibm.com/services/us/imc/pdf/ge510-6185-component-business-models.pdfhttps://www-935.ibm.com/services/us/imc/pdf/ge510-6185-component-business-models.pdf

  4. Dimension of a Business Component http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf

  5. Mapping the enterprise as a network of business modules: The retail industry. http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf

  6. Heat maps identify “hot” areas to exploit business value

  7. http://www.cse.ohio-state.edu/~browjama/cse757/compiled/Heat_Map.pdfhttp://www.cse.ohio-state.edu/~browjama/cse757/compiled/Heat_Map.pdf

  8. http://www-03.ibm.com/industries/global/files/educ_component_business_model.pdfhttp://www-03.ibm.com/industries/global/files/educ_component_business_model.pdf

  9. The three phases of CBM analysis http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf

  10. Most firms have a blended process optimized & partnered model need to decide where to go http://www-935.ibm.com/services/us/imc/pdf/g510-6163-component-business-models.pdf

  11. Playing Innov8 Online • http://www-01.ibm.com/software/solutions/soa/innov8/full.html • http://www-01.ibm.com/software/solutions/soa/innov8/innov8game.jsp • Please register to play INNOV8 Online, comprised of three mini games: Smart Traffic, Smart Supply Chain, and Smart Customer Service. • Smart Traffic - Help a municipality lower congestion and pollution levels by using BPM • Smart Supply Chain - Keep profits and customer satisfaction high while optimizing your supply chain. • Smart Customer Service - Leverage BPM during partner brownouts, new product rollouts and changing business models

  12. Playing Innov8 locally • Don’t use fullscreen mode

  13. Menu > Game Controls • Under INNOV8/SWFS/menu.swf

  14. Menu > Options • Click on the radio button (the small circle) • Enable 3rd Person (Logan will be in the 3D world) • Enable 1st Person (Logan won’t be seeing herself in the 3D world) menu.swf

  15. Dialogs 1st Person View 3rd Person View

  16. There are three levels to Innov8 v.2 • Process discovery and process modeling • Collaboration driven simulation and iterative process improvement • Real-time business management.

  17. Sharon

  18. Stella • After Inc. Senior Receptionist

  19. BPM Video • Go to the screen at Top Platform which is above the Upper Level to see the BPM Video

  20. Game Objectives (Goals) Under INNOV8/SWFS/laptop.swf

  21. Sam Archer

  22. Process Discovery • Logan obtains an existing process map from the computer on Stavros’ desk (in Operation). • Stella helps Logan understand how the As-Is process has changed. (at Front Desk) •  Logan discovers data to populate the process model: - KPI’s from Operations - Headcount levels from HR - Labor costs from Finance - Call statistics from Operations • As data is collected, Logan incorporates it into the As-Is model. Player can view Collected Items by clicking Net > 1 Resources > 4) • Player can view the AS-Model by clicking Net > 3 Model)

  23. Stavros in Operation (as-is model from his computer) Simulation

  24. Receptionist  Stella Then, the call flow MERGES back into a single path under the control of the Voice Response Unit.

  25. UML Swinlane for Business Process Modeling Merge Decision Task End

  26. Call Statistics

  27. Process Performance Data / KPIs As displayed in Sharon’s Room

  28. Resource Data

  29. Resource Levels

  30. From Sam in IT

  31. IT Department (Sam Desk and Wall)

  32. Call statistics from Operations • Posted at Operation’s Bulletin Board

  33. Resource Data • Labor costs data from Horst in Finance • Resource Data for the Call Center Process

  34. Resource Data from HR Department

  35. Global Collaboration Room

  36. New Challenges • preGC1.wmv and preGC2.wmv

  37. Scenario video  preNC1.wmv

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