Business Etiquette

1. Business Etiquette Greeting and meeting people Professional Social Situations Telephone and E-mail tips Cell phone and Internet Business Attire

2. General Etiquettein meeting and greeting people • Always be polite & professional (mature) • Say “thank you”, “excuse me”, and “nice to meet you” • Do not check messages on your cell phone • Make proper introductions for people in your group • Refer to everyone by proper name or formal title

3. Etiquette in a Business setting • Be on time for appointment/interview • Make sure to shake hands with right hand (firm not painful) • Shake hands no more than twice • Stand to shake hands • Make & Retain eye contact • Repeat the person’s name at least once during conversation • If guest is from another country, don’t try to use a native greeting in their language www.ehow.com/way_5271094

4. Shannon Cheng via Flickr Professional Social Situations • Always say your full name • Always stand when you’re being introduced to someone • Only say “thank you” once during a conversation • Send separate thank you notes to everyone involved (within 24 hours) The Essentials of Business Etiquette by Barbara Pachter

5. Professional Social Situations • Never pull out someone chair for them • Keep your fingers together when you point • Don’t cross your legs • Always break bread with your hands

6. Professional Social Situations • Do not push away or stack your dishes • Never ask for a to-go box • Keep the food options balanced with your guest • If the host follows certain dietary restrictions, consider the restaurant they’re taking you before ordering

7. Professional Social Situations • Know where to properly place plates and silverware • The host should always pay • Prepare a polite exit

8. Email tips • Be clear & specific • Be prompt & respond to important email • Use a clear subject line to name/clarify what your email is about • Add important directions words to the subject line when an email needs special attention • Be very careful and restrained about forwarding jokes and other non-work related material • Include one topic per email • Decide carefully who should be cc-ed on email

9. Email tips • If you need to clarify or resolve a conflict or a misunderstanding • Minimize your use of BLOCK or bold to highlight words • Include an email “signature” • Keep the email short as possible • Make the point in the first vertical inch

10. Telephone Tips • Make sure you speak clearly & are smiling as you answer the phone; identify yourself • Before placing a caller on hold, ask their permission first and thank them • Do not forget to return the call as you promised • Do not permit the phone to ring into the office more than three times

11. Telephone tips • Always use a pleasant, congenial and friendly tone. • Never interrupt the person while he/she is talking to you • Never engage in an argument with a caller • Do not handle an unhappy caller’s concern openly at the check-in/checkout desk • Do not make it a habit of receiving personal calls at work

12. Telephone Tips • Do not answer the phone if you are eating or chewing gum • Do not give the impression that you are rushed. • Learn how to handle several callers simultaneously with ease and grace • Return calls promptly that have been oft on vice mail and ansafones

13. Telephone Tips • Always get the best number and the best time to return a call • Do not ever leave a message with someone else or voice mail regarding details of a delinquent account. (call accounting department instead) • Always make collection calls in private away from customers in your office • Provide a telephone for patients/customs/clients to use with some privacy

14. Telephone Tips • Do not call a patient, customer or client’s home before 8:00 AM o after 9:00 AM, unless given permission • When hanging up phone, make sure the caller or person called hangs up first. • Hang the phone down gently • Use a headset at the office

15. Business Attire • Make a good first impression • 55% of another person’s perception of you is based on how you look • Dress for the job you want, not the job you have • 75% of recruiters believe that how a person dresses for work affects one's job, salary and possible promotions

16. Business Attire • Your first impression is always a lasting impression • Shop smart

17. Women’s Attire • Look up the specific for women: • skirts, jewelry, suits, shirts, basic essentials, grooming, shoes, socks/ hosiery, accessories • What is business ready? • What is business casual? • Find do and don’t examples for women

18. Men’s Attire • Look up the specifics for men: • Suits, shirts, jewelry, ties, patterns, colors, shoes, socks, grooming, accessories, • What is business professional? • What is business casual? • Find do and don’t examples for men

19. Group Presentation • You will look up information on business attire for men and women. You will work in a group of 3 or 4 for two to three days to look up the information and then present it in some form: • Prezi, by dressing up, PowerPoint, brochure, poster, etc. • You will present this on Thursday of this week