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The Q Service

The innovative SMS-based queuing system allows users to enter queues remotely and receive notifications when it's their turn, maximizing efficiency and saving valuable time. No need to physically wait in line; simply get enqueued from anywhere and arrive just in time! This service is perfect for busy locations like shopping centers and government offices, enhancing customer satisfaction and improving service efficiency. With low costs and easy integration into existing systems, it's a user-friendly solution for everyone with an SMS-enabled phone.

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The Q Service

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  1. The Q Service PostPC Course HUJI 2003 jifa&yoshi

  2. The Idea • Using the Short Messaging Service (SMS) available in all cellular networks in order to enter a large queue and benotified when your turn is coming up. • You don’t have to be there to get enqueued or wait for your turn – you just need to get enqueued and be there when your turn is up!

  3. Motivation • Queues are – anyway you look at it – simply a waste of your (valuable) time, time that can be better used by anyone. =

  4. Video Demo • Start demo • discussion

  5. Where is it good? • The use of our queuing service is ideal for shopping centers (pick out a shirt while waiting for your dentist to see you), and places that have long queues (did we mention “Misrad Ha’Pnim”?...)

  6. Why is it good? • Don’t need to be present to enter the queue. • Take a place in line from home. • Don’t need to wait and check (visually) what place are you now. • Drink coffee at the next block’s café without worrying about missing your turn. • Create happy costumer. • Easier to service. • Computerized queues  queue analysis. • “We have 350 people in line, better call in an extra teller” • “Today we did well, people had to wait 7 minutes in average”

  7. Why is it good? (2) • Widely available. • Everyone has (at least 1) SMS enabled cell phone. • Easy to use. • Everyone knows how to send an SMS. • Short, simple, understandable interface. • Compatibility. • Can easily be integrated with an existing “paper tab” queues. • Low cost. • 1 PC. (+ Tellers workstations)

  8. Extentions • The system can easily be extended to operate with an automated voicemail enqueueing (“Telemeser”). • Web enqueueing. • Kiosks.

  9. Technical details • A simple pc – both server and DB • A cellular modem – connection to the world • A LAN – The server and the workstations are connected • Software.

  10. How does it work?

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