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Enhancing MTE Equipment Forecasting and Tracking for Optimal Customer Service

The MTE Forecasting and Tracking Workgroup #108 aims to ensure the availability of the right type of Mail Transport Equipment (MTE) at the right time and place to meet customer needs consistently. Challenges include a lack of knowledge about customer needs and inventory, leading to misuses and theft of equipment. Corrective actions involve a pilot subgroup for forecasting, expanding national programs, improving inventory reporting, and leveraging technology for better tracking. Standardization practices and awareness campaigns are emphasized to mitigate these issues while developing best practices for inventory management.

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Enhancing MTE Equipment Forecasting and Tracking for Optimal Customer Service

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  1. MTE Forecasting and TrackingWorkgroup #108 Goal: To have enough of the right type of MTE equipment in the right place at the right time to meet every customers need every time.

  2. Examination of Root Causes • Challenges • Lack of knowledge of customers future needs – near and long term (rely on history). • Lack of knowledge regarding inventory in customers plants/facilities as well as USPS’. • Lack of understanding/lack of standardization regarding forecasting needs and inventory management. • Misuse of Equipment • Theft of Equipment

  3. Corrective Actions • Forecasting Pilot Subgroup • Expanding program nationally • Equipment calculator tool • Case Study for improvement (replicate) • Inventory Reporting • Equipment Inventory Reporting System Internal Audit/Review completed • Currently being added to the on-line Daily Mail Condition Report (weekly) • Exploring External reporting options

  4. Corrective Actions • Inventory Tracking using Technology • Exploring how MTE information captured at Business Mail Entry Units can be used to validate customer useage (equipment ordered vs. equipment used) • Exploring the use of RFID’s or Intelligent Barcode on pallets (inventory counts/tracking) – 2009 • Intelligent Barcode (Seamless Acceptance) can aggregate information on equipment entered by customer/origin site/overall.

  5. Corrective Action • Best Practices Subgroup • Recent Survey conducted by PostCom and Mailing & Fulfillment Services Association revealed no consistencies in forecasting, ordering or tracking inventory and few best practices. • Researching content for Best Practices Guideline to be published by mid-summer.

  6. Corrective Actions • Standardization Subgroup • Gathering information from mail preparers on inventory management methodologies. • Recent Survey of USPS MTE coordinators reflects lack of standardization in ordering and fulfillment of MTE (outside of MTESC Center Operations) • Research information to create standardization in all processes.

  7. Corrective Actions • Contingency Subgroup • Have developed an approved list of equipment alternatives when it has been determined there is an MTE shortage. • Have developed a Contingency Process which includes local approval. • All will be published in the Postal Bulletin

  8. Corrective Actions • Communications Subgroup • Public Awareness (Misuse/Theft) “It’s a Crime” campaign • Partnering with Inspection Service • PCC Article Published • E-mail created - hqmte@usps.gov • 1 800 ASK USPS (not yet published) • Create Internal/External Campaign (Kits) • Posters • Letter addresses to Mailers • Service Talks • Articles for Internal/External Publications • USPS.com

  9. Corrective Actions • “Canned” MTE Presentation • MTESC’s • Ordering Cycle • Workingroup 108 • What “You” Can Do • Updated with completed tasks • To be used at Association meetings, PCC’s, Focus Groups, etc. • Communication Plan for completed tasks.

  10. Corrective Actions • Rate Case/Automation Impacts • Subgroup currently being formed • Industry representatives familiar with rate impacts in mailer behavior • Industry representatives familiar with campaign trends • USPS mailing standards representative • USPS rate case specialist • USPS Operations requirements representative • Manager, MTE • Subgroup will evolve into a committee that meets 2 – 3 times a year.

  11. Bringing It All Together • MTE Website (MTESC and local ordering) • Ordering Forms • Inventory Reporting • Inventory Management (tools) • 2-Way Communication • Newsletter • Best Practices • It’s A Crime Public Awareness Literature • USPS contacts

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