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ANUGERAH-ANUGERAH KUALITI

ANUGERAH-ANUGERAH KUALITI. ANUGERAH KUALITI PERDANA MENTERI (AKPM) MALCOLM BALDRIDGE NATIONAL QUALITY AWARD EUROPEAN QUALITY AWARD DEMING PRIZE. ANUGERAH KUALITI PM. KATEGORI SEKTOR AWAM SEKTOR SWASTA SEKTOR SOSIO-EKONOMI. ANUGERAH KUALITI PM. TUJUAN ANUGERAH

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ANUGERAH-ANUGERAH KUALITI

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  1. ANUGERAH-ANUGERAH KUALITI • ANUGERAH KUALITI PERDANA MENTERI (AKPM) • MALCOLM BALDRIDGE NATIONAL QUALITY AWARD • EUROPEAN QUALITY AWARD • DEMING PRIZE

  2. ANUGERAH KUALITI PM KATEGORI • SEKTOR AWAM • SEKTOR SWASTA • SEKTOR SOSIO-EKONOMI

  3. ANUGERAH KUALITI PM TUJUAN ANUGERAH • Menggalak dan meningkatkan kesedaran tentang kualiti dalam Sektor Awam • Memberi pengiktirafan secara formal kepada agensi-agensi kerajaan yang telah menunjukkan pemahaman yang mendalam tentang pengurusan dan peningkatan kualitiserta yang telah mencapai tahap kepimpinan kualiti yang unggul • Memberi publisiti tentang strategi-strategi kualiti yg telah berjaya; dan • Menggalakkan persaingan yg sihat di antara agensi-agensi kerajaan ke arah memperbaiki amalan pengurusan kualiti.

  4. ANUGERAH KUALITI PM Kriteria Sektor Awam • Kriteria 1: Kepimpinan Dalam Pengurusan Kualiti • Kriteria 2: Penggunaan data & Maklumat Dalam Usaha Peningkatan Kualiti • Kriteria 3: Proses Perancangan Strategik • Kriteria 4: Penggunaan Sumber Manusia • Kriteria 5: Kepastian Kualiti Output • Kriteria 6: Projek-projek Peningkatan Kualiti/Inovasi • Kriteria 7: Kepuasan Hati Pelanggan

  5. ANUGERAH KUALITI PM Kriteria Sektor Swasta • Kriteria 1: Kepimpinan Pengurusan Atasan • Kriteria 2: Pengurusan Kualiti • Kriteria 3: Penggunaan Data & Maklumat • Kriteria 4: Pembangunan & Pengurusan Sumber Manusia • Kriteria 5: Kepuasan Keperluan & Ekspektasi Pelanggan • Kriteria 6: Pengendalian Aduan Pelanggan Untuk Peningkatan Kualiti • Kriteria 7: Jaminan Kualiti oleh Khidmat Sokongan & Pembekal

  6. ANUGERAH KUALITI PM Kriteria Sektor Sosio-Ekonomi • Kriteria 1: Perancangan Strategik • Kriteria 2: Kepimpinan • Kriteria 3: Maklumat Data • Kriteria 4: Hasil Perkhidmatan • bil program yg telah dilaksanakan • keberkesanan perlaksanaan program • kepuasan program • projek-projek yg mencapai tahap kecemerlangan • anugerah yg pernah diterima • sumbangan kepada matlamat Dasar Pembangunan Negara

  7. MALCOLM BALDRIDGE NATIONAL QUALITY AWARD CATEGORIES • BUSINESS • EDUCATION* • HEALTH* * introduced in 1999.

  8. BALDRIDGE QUALITY AWARD Balbridge Business Criteria • Criteria 1: Leadership • Criteria 2: Strategic Planning • Criteria 3: Customer & Market Focus • Criteria 4: Information & Analysis • Criteria 5: Human Resources Focus • Criteria 6: Process Management • Criteria 7: Business Results

  9. EUROPEAN QUALITY AWARD EFQM Excellence Model Criteria • Criteria 1: Leadership • Criteria 2: Policy and Strategy • Criteria 3: People • Criteria 4: Partnership & Resources • Criteria 5: Processes • Criteria 6: Customer Results • Criteria 7: People Results • Criteria 8: Society Results • Criteria 9: Key Performance Results

  10. DEMING PRIZE CATEGORIES • THE DEMING APPLICATION PRIZE: Given to companies or divisions of companies that have achieved distinctive performance improvement through the application of TQM in a designated year. • THE DEMING PRIZE FOR INDIVIDUALS: Given to individuals who have made outstanding contributions to the study of TQM or statistical methods used for TQM, or individuals who have made outstanding contributions in the dissemination of TQM. • THE QUALITY CONTROL AWARD FOR OPERATIONS BUSINESS UNITS Given to operations business units of a company that have achieved distinctive performance improvement through the application of quality control/management in the pursuit of TQM in a designated year.

  11. DEMING PRIZE CATEGORIES (CONT’D) • THE DEMING APPLICATION PRIZE: • ELIGIBILITY: • Reflecting its management principles, type of industry, business scope, and business environment, the applicant has established challenging and customer-oriented business objectives and strategies under its clear management leadership • TQM has been implemented properly to achieve business objectives and strategies as mentioned Item 1 above. • As an outcome of Item 2, the outstanding results have been obtained for business objectives and strategies as stated in Item 1.

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