1 / 13

10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)

Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective. 10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters). Innovative in new product /service development Pioneer in Technology

emily
Télécharger la présentation

10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective 10 CHARACTERISTICS of WORLD CLASS COMPANY(Tom Peters)

  2. Innovative in new product /service development Pioneer in Technology Create small units Continuously enhance skill and knowledge of their employee Continuous improvement ( every day improvement) 10 CHARACTERISTICS of WORLD CLASS COMPANY(continued)

  3. Thinking pattern Working pattern Learning pattern Behavior pattern CHANGES IN DEMAND

  4. KAI Change ZEN Better KAIZEN Continuous and better Improvement KAIZEN PRINCIPLES

  5. PROBLEM = PROGRESS OPPORTUNITY PROGRESS IMPROVEMENT SOLUTION PROBLEM

  6. (1) Sensitive (2) Warm welcome (3) Anticipate (4) Delegate (5) Support Pareto Problem 20% Big 80% Small PROBLEM = PROGRESS OPPORTUNITY

  7. GEMBA ORGANIZATION Expectation Satisfaction GEMBA Customer Customer ORGANIZATION & Management • Gemba is where: • The work done • the value added is created • Problem solving is delegated

  8. WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ?( Three Real Principles ) • GEMBA ( Real Place ) • Where 80 % of problem & value added occur • Every problem = Improvement opportunity • GEMBUTSU ( Real Thing ) • = Things (machines, tools, Component, product) • GENJITSU ( Real Fact )

  9. IMPROVEMENT TECHNOLOGY HUMAN Investment Sensitiveness Creativity Enthusiasm Togetherness

  10. EMPLOYEE CONTRIBUTION Achievement Improvement Progress Benefit Reward Award

  11. IMPROVEMENT DEFINITION TOP MANAGEMENT Improvement (improve the current system ) MIDDLE MANAGEMENT Maintenance (maintain and implement the current system) SUPERVISOR OPERATOR

  12. IMPROVEMENT WEST vs JAPAN-West version- TOP MANAGEMENT Innovation MIDDLE MANAGEMENT Maintenance (maintain and implement the current system) SUPERVISOR OPERATOR

  13. IMPROVEMENT WEST VS JAPAN -Japanese version- TOP MANAGEMENT Innovation MIDDLE MANAGEMENT Continuous Improvement ( KAIZEN) Maintain and implement the current system (routine work) SUPERVISOR OPERATOR

More Related