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THEORIES AND MODELS OF COMMUNICATION

THEORIES AND MODELS OF COMMUNICATION. Communication Models. 1. Source = where the message begins transmitted by the brain by:. a. Speech/Writing Delivery Meaning – literal, implied, slang. Factual description relies upon. Details Accuracy.

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THEORIES AND MODELS OF COMMUNICATION

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  1. THEORIES AND MODELS OF COMMUNICATION

  2. Communication Models 1. Source = where the message begins transmitted by the brain by:

  3. a. Speech/Writing Delivery Meaning – literal, implied, slang

  4. Factual description relies upon • Details • Accuracy

  5. 3. Dental terminology, specific dates, names, numbers style – your own vocabulary, and expression, avoid shocking or judging your patients vocal – sigh, laugh, moan, breathing, rate, loudness, pitch, articulation/pronunciation

  6. 5 Factors governing your choice of style • To describe • To inform • To instruct/educate/teach • To evaluate/judge, give praise/blame

  7. 3 appropriate “types” of talk • small talk = introduce yourself • dental talk = information • business talk = appointments, financial arrangements

  8. b. Body movements – non- verbal – physical contact environment – organization, odors, appearance time usage and value

  9. Art • Music

  10. If message received and understood 1. Encoding (tell others about yourself and your goals)

  11. 2. Channel = media used to send messages = (speech, memos, telephones)

  12. Decoding = What do others do to help you understand what they are trying to convey = heard and interpreted = are you talking to peers and the language will be understood

  13. Feedback = What made you understand

  14. Factors affecting communication:

  15. Communication skills = Not acquired from birth • Attitudes = Effect ability to communicate – lack of interest

  16. 3. Knowledge = The DA needs to know dental info in order to communicate.

  17. 4. Position within sociocultural system = professional individual’s feelings about semi-professionals.

  18. Communication Behavior = The 5 E’s

  19. Education, Experience, Expectations, Emotion, Environments. (room, lighting, odor, taste, feelings, hearing, sight)

  20. The 5 E’s and the senses = perceptions = How we interpret. Responses = From the pt.

  21. 4 types of situations in which the Dental Auxiliary might find the vocal aspect of communication to be significant in dealing with pts.

  22. 1. Telephone conversation = tone and pitch convey attitude and emotion, care or indifference, friendliness or just plain business

  23. 2. Casual conversation = can be used to put the patient at ease, while escorting to the treatment room and seating in the dental chair

  24. 3. Interviews = speaking loudly enough for patient to hear you; diction important so patient can understand each word

  25. Dental care procedures = if noise from amalgamator or high-speed handpieces etc. interferes with communication, Increase your volume, or better, wait until noise has stopped.

  26. Three guidelines for appropriate communication • Voice/tone • Pay attention to others, tone, pitch, volume • Use English pronunciation

  27. Three techniques to evaluate nonverbal behavior • Mirror • Video tape • Feedback from others

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