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Enhancing Web Usability in ARL Academic Libraries: Insights and Challenges

This project overview presents findings from an online survey conducted with 84 ARL academic libraries, exploring the practices and challenges related to web usability. Key topics include the assessment of policies, guidelines, and resources for usability testing, as well as the implementation difficulties faced by libraries. It highlights various usability testing methods employed, such as in-person observation and card sorting, and discusses the importance of dedicated staff and training. The report concludes with recommendations to enhance support for usability practices within libraries.

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Enhancing Web Usability in ARL Academic Libraries: Insights and Challenges

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  1. Web Usability Practice in ARL Academic Libraries: Issues and Challenges Yu-Hui Chen Carol Anne Germain University at Albany Computers in Libraries 2010

  2. Project Overview • Online survey ARL academic libraries • 84 institutions participated • Survey content • Policies/standards/guidelines • Usability testing • Resources (staff, time, training)

  3. Libraries/universities with/without PSGs

  4. Difficulty in implementing Web usability PSGs

  5. Rating on the importance of usability testing

  6. Libraries conducting Web usability testing

  7. Number of libraries testing on the three Web platforms: pre-, during, and post- design phases

  8. Usability testing methods applied by libraries conducting usability tests • In-person Observation (86%) • Thinking-Aloud (80%) • Card Sorting (56%) • Cognitive Walk-through (55%) • Task Analysis (55%) • Paper Prototyping (51%)

  9. Libraries employing dedicated Web usability staff

  10. Types of Web usability training for dedicated staff

  11. Libraries with/without regular staff whose responsibilities include Web usability

  12. Types of training the regular staff had regarding Web usability

  13. Future plans of participating libraries

  14. Issues, Challenges, & Recommendations

  15. Issues, Challenges, & Recommendations • Stakeholders • Little knowledge of and support for usability • Limited usability expertise • Political agenda • Resources • Staff and time • Organizational knowledge

  16. Reference & Contact Information For your reference Chen, Y, Germain, C.A. & Yang, H. (2009). An exploration into the practices of library Web usability in ARL academic libraries. Journal of the American Society for Information Science and Technology, 60(5), 953-968. Yu-Hui Chen ychen@uamail.albany.edu Carol Anne Germaincgermain@uamail.albany.edu

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