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Effective Communication with Customers with Speech Disabilities: Training Guide

This training program focuses on enhancing your communication skills when interacting with customers who have speech disabilities. It provides essential strategies for understanding and responding effectively, ensuring that you don't inadvertently frustrate the individual. Learn to ask for clarification, encourage written communication, and seek assistance from interpreters when needed. Your goal is to foster positive and respectful interactions by actively engaging and demonstrating patience. Join us as we work towards better communication inclusivity.

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Effective Communication with Customers with Speech Disabilities: Training Guide

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Presentation Transcript

  1. Good Day • This is your thirty (30) second DPN training. ENJOY

  2. I You are having difficulty understanding what a customer with a speech disability is saying. You should: II Pretend that you understand him and keep talking. End the conversation so that he does not become frustrated. Make your best guess about what he is saying and repeat it to see if you heard correctly. Try to find someone who can interpret for you. III IV

  3. PLEASE TRY AGAIN

  4. GreatJob! • If you can’t understand what a person is saying, don’t pretend that you do. Ask for clarity or have the person write down what they want to say. If possible try to ask questions that require short answers. Thank you From Bob James, your Disability Program Navigator

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