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Parliamentary Portfolio Committee Presentation 05 June 2002

Parliamentary Portfolio Committee Presentation 05 June 2002. Update on the progress of partnership delivery SITA finances and cash flow management ITAC the means to delivery. Agenda. Objectives of Partnership. SITA will use Partnerships to achieve the following :

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Parliamentary Portfolio Committee Presentation 05 June 2002

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  1. Parliamentary Portfolio Committee Presentation 05 June 2002

  2. Update on the progress of partnership delivery SITA finances and cash flow management ITAC the means to delivery Agenda

  3. Objectives of Partnership SITA will use Partnerships to achieve the following: • Provide access to convenient ,cost effective and high quality Information Technology (IT) services; • To Partner with the Public (including state owned enterprises) and Private sector to develop innovate IT delivery solutions e.g. Partnership with SABS for providing IS Security solutions • Develop a positive regulatory environment for IT service Delivery that will ensure that the Social , Economic and Political impact of the regulation of e-Government services are carefully managed

  4. Areas of Partnerships SITA Partnership levels will have a strong focus on e-Business solutions and typically operate in the following areas: - Consulting services - System integration - Evaluation,implementation and continuous improvements on Government initiated projects

  5. Partnership levels The SITA service Partnership will be possible at the following levels: - SITA Global Partnership: Applicable to strong companies who provide comprehensive service offerings and operate with market coverage of the whole entire country - SITA Alliance Partnership:Applicable to strong consulting companies offering comprehensive services to SITA key accounts in the corresponding market. - SITA Global Alliance Partnership:The Global Alliance Partnership is the highest partnership level.This level represents a selected group of companies with a dedicated SITA business focus. Commitment is demonstrated through the significant investment in resources. Participation is offered by invitation through the SITA Board approval process

  6. TYPES OF PARTNERSHIP • Service Partners: Applicable to companies offering consulting services in areas like business re-engineering, evaluations, implementation and system integration • Technology Partners: Applicable to key technology driven vendors who enhance the technological platform for SITA.These are companies offering hardware,operating systems,databases,networks or storage facilities • Software Partners: Applicable to companies that supply SITA customers with third-party software products and services that may interface or offered as integrated “mini-apps”.This category will also comprise software manufacturers • Hosting Partners:Applicable to companies with a huge knowledge in areas of application management ,hosting ,service provision ,and market-place hosting -

  7. Channel Partners: Applicable to BEE / SMME that provide value added service industry specific solutions and services to Government Education Partners: Applicable to companies that deliver high-quality professional education in and around the business solutions. Support Partners: Applicable to companies that deliver high quality support through the entire life cycle of a SITA solution Content Partners: Applicable to industry leaders who offer the best content in terms of information on companies needed to keep pace with today’s rapidly changing Business landscape TYPES OF PARTNERSHIP (2)

  8. SABS - information security CSIR - technology research Delloite Consulting – ITAC AST - security delivery and implementation CIPAL – International (Belgium) under discussion for Municipality delivery EDS under discussion for knowledge share Arivia.Kom 5 priority projects for delivery of Transversals Partnership update

  9. CASH FLOW MANAGEMENT PROCESS ØCash flows are bi-weekly compiled by the Divisions and Holding Ø Consolidated cash flows are approved by EXCOM - based on the available cash Ø Cash flows are monitored by comparing the budget to the amount spent and the amount committed

  10. PRC Recommendations suggest ICT procurement reform as a prime consideration Legal framework mandates SITA with this task National Treasury transforms into a Common Service Provider SITA in mutual agreement with National Treasury to address ICT component of procurement reform. ITAC - Background

  11. Compile and promulgate a process that is legal Practical Achievable in the current environment Addresses as many of perceived shortcomings / challenges as possible SITA Procurement Policy - Current Focus

  12. Current National Treasury IT delegations <R100k Departmental responsibility 3 Quotes Procure from lowest quote and in accordance with specification <R750k Departmental responsibility Internal tender Lowest and in accordance with specification Above R750k National Treasury tender Departmental procurement Departmental contract management National Treasury Delegations up to 31 March 2002

  13. <R100k Client responsibility 3 Quotes process Procure from lowest quote and in accordance with specification Utilise the ITAC Supplier Database (will include suppliers from provincial databases) >= R100k Tender process to be followed All tenders done via the ITAC process Consistent and sufficient consultation with clients ITAC Delegations from 01 April 2002

  14. ITAC Process Overview

  15. Primarily, Negotiate and manage contracts with vendors in accordance with the needs of government Tender evaluations Leverage government buying power to increase the value (and reduce the cost) of all IT investment in government Consolidated procurement Source and provide technology that serves as a vehicle for enhancing government service delivery to citizens Research, Certification, Enterprise Programme Management and eSolutions But also, Further the government’s initiatives in increasing value-added presence of BEE and SMME in the sector The main objective of ITAC is to facilitate ICT acquisitions through effectively managed contracts with vendors

  16. Identify and agree on the stakeholder map and expectations of the relationships Role players in the process and their capacities Develop a process that will be agreed by all stakeholders Define and agree the roles and responsibilities across the process Set performance measures for the process aligned to agreed SLAs to manage stakeholder expectations Review expectations on a regular basis to manage deviance from agreed expectations What was the plan? What was the target? What is the actual? If not met, what are we going to do differently? These objectives will be achieved through managing expectations of the various stakeholders in the process PDR methodology REVIEW PLAN DO

  17. Government departments (clients) have ultimate decision making power in the expenditure of their IT budgets ITAC facilitates client needs through effective acquisitions and integrated contract management Once the contract has been setup, the client then interacts with the vendor directly SITA is involved on an ad hoc basis Clients feed all their requirements to SITA to leverage (in reality) on economies of scale when negotiating contracts with vendors Also, they will be achieved if certain fundamental principles are agreed to by the stakeholders ITAC is based on the fundamental principles that …

  18. Contract Definition Do we understand what the customer wants/needs? Contract Development Who is best suited to render the solution/service to the customer? Procurement from contract ITAC disappears from the day-to-day procurement from the contract But behind the scenes, keeps track of customer satisfaction and supplier performance Contract Review / Contract Definition On review/renew of contracts, ITAC prepares the required information and manage the process The visible value add of ITAC is to setup ICT contracts for government, everything else must be ‘behind the scenes’ Government (client) Vendor 3 4 1 2 ITAC

  19. To deliver to expectation, we’ve had to define a stakeholder map so as to manage those relationships clearly Cabinet DPSA 1 4 2 SITA Holdings GITO Council National Treasury Government Departments SITA C SITA D 3 Accounting Officer CIO / IT Dir Purchasing Officer eSERVICES 5 ITAC VENDORS Core Suppliers VARs SMME BEE

  20. Expectations Relationship The relationships between ITAC and SITA C & D in particular, are critical and require thorough understanding End Customer Accounting Officer (National) Intermediate Customer SITA D Accounting Officer (Provincial) ITAC SITA C Accounting Officer (Local) Expectations Relationship

  21. ITAC and Certification take full accountability and responsibility But, CONSULTS the client BEFORE decisions are made The ITAC value chain helps us to clearly define our relationships with the stakeholders and thus manage them CLIENT SITA (CERTIFICATION & ITAC) CLIENT Develop Business Case Register Business Case Certify against (IT House Of Values) Manage Tender Process Setup Contract Procure From Contract Manage Delivery Client delegation CERT/ITAC delegation Client delegation Client has full accountability and responsibility SITA C & D support the client SITA E consulted so the process is expedited (eg. CERT) Client has full responsibility and accountability ITAC (Contract Management) is involved in order to monitor and manage vendor performance against agreed SLAs SITA C and D involved from a delivery point of view

  22. ITAC process is aligned to the government IT House of Values In-service delivery Production Cost Cost of Access & Delivery Primary elements of IT Value Service Delivery (User Welfare) Convenience, Choice and Control Enabled by … Key Strategic Focus Areas Inter-operability Elimination of Duplication IT Security Economies of Scale

  23. It’s important to highlight that in the ITAC process, there is sufficient involvement of clients in tender evaluations tender evaluation committee (incl. client) evaluates and recommends to SSB supplier selection board (incl. client) assesses risk and reviews process conformance supplier selection authority (incl. National Treasury) awards tender to successful bidder AO TEC SSB AO SSA Sign-off By Accounting Officer Consultation With Accounting Officer

  24. The process and procedures have been developed and are being reviewed today Documentation for the process has been developed Policy, brochure and “How to Guide” Logistics have been put in place for the process to be operational Interim Staffed Call Centre - 0800 33 itac - (0800 33 4822) www.sita.co.za/itac Contracts have been ceded from National Treasury Interim capacity to run the process has been put in place Consultants for a 3 month period We are soliciting assistance from National Treasury staff for contract migration Basic operational capability is in place, we need to deliver on the medium/long term goals Completed … … still to do … • The 7 key projects • Licensing • Seat Management • Disaster Recovery Management • Etc. • Skills development in ITAC to ideal levels to meet customer requirements • Technology research, development and implementation for ITAC, SITA and Government • ITAC Call Centre migration to an E-Services Call Centre • Communication Sessions • National Road shows • Content Workgroups • Cross Functional Sourcing teams • Industry Sessions • ICT Definition Guidelines

  25. Thank you for all the support and guidance

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