Sheila Smail Electronic Commerce Branch Industry Canada

1. Bonjour. Il y a un commentaire hier que j�ai constate. M Quaynor a dit �Just do it� . C�est un tres bonne message pour le secteur prive. Je ajouterais un commentaire pour le secteur publique �Don�t do it, but help create the right conditions for it to be done�. This is a lesson that we have learned � that government is not good at picking winners, and not particularly good at business. As a policy maker, I see my job as helping identify and remove barriers to business. The second comment that I noted was one by Mr. Lo, who said that the technical aspect was only one rung of the ladder for the SME, I agree � which is why I have put skills in parenthesis. Bonjour. Il y a un commentaire hier que j�ai constate. M Quaynor a dit �Just do it� . C�est un tres bonne message pour le secteur prive. Je ajouterais un commentaire pour le secteur publique �Don�t do it, but help create the right conditions for it to be done�. This is a lesson that we have learned � that government is not good at picking winners, and not particularly good at business. As a policy maker, I see my job as helping identify and remove barriers to business. The second comment that I noted was one by Mr. Lo, who said that the technical aspect was only one rung of the ladder for the SME, I agree � which is why I have put skills in parenthesis.

2. 2 The e-Business Learning Continuum I wanted to share with you our experience in Canada, not to tell you what to do, but to show you some of our success stories, and, even more importantly, some of our failure stories. I think the failures are the most important, since they are potentially the most rich in learning, but no one likes to share them. I�ll start with one. Computers for Schools. I wanted to share with you our experience in Canada, not to tell you what to do, but to show you some of our success stories, and, even more importantly, some of our failure stories. I think the failures are the most important, since they are potentially the most rich in learning, but no one likes to share them. I�ll start with one. Computers for Schools.

3. 3 Early efforts to raise awareness 1998 � Good policy environment Lack of SME uptake Government-led awareness

4. 4 Private-Public Sector Partnership Creation of the Canadian e-Business Opportunities Roundtable Regional Roundtables � 1500 participants Development of the SME Toolkit to address barriers identified

5. 5 Initial partnership inspired other outreach Canadian Bankers� Association Working with the banks, Chamber of Commerce and government Seminars reaching 8000 SMEs 98% of respondants noted that e-commerce will be part of their future business strategy; Almost 50% of Canadian SME�s feel that they do not have sufficient information on e-commerce in order to deal with implementation; 90% of respondants feel that the government and the private sector need to do more to ensure that Canadian business is ready to deal with e-commerce. 98% of respondants noted that e-commerce will be part of their future business strategy; Almost 50% of Canadian SME�s feel that they do not have sufficient information on e-commerce in order to deal with implementation; 90% of respondants feel that the government and the private sector need to do more to ensure that Canadian business is ready to deal with e-commerce.

6. 6 SME E-Business Information online Basic information for business Easy to navigate and use The SME Toolkit was drawn into a more coordinated effort to provide SMEs with the e-business information they needed. Ebiz.enable is the Canadian government information source for e-business. Early 2000s awareness was good, but adoption was still a problem: Lack of Time, Access to trusted sources of information, and Access to trusted service providers were cited as reasons why companies were not adopting. The Canadian e-Business Opportunities Roundtable sunset understanding that the work with SMEs needed to be expanded The SME Toolkit was drawn into a more coordinated effort to provide SMEs with the e-business information they needed. Ebiz.enable is the Canadian government information source for e-business. Early 2000s awareness was good, but adoption was still a problem: Lack of Time, Access to trusted sources of information, and Access to trusted service providers were cited as reasons why companies were not adopting. The Canadian e-Business Opportunities Roundtable sunset understanding that the work with SMEs needed to be expanded

7. 7 Canadian e-Business Initiative Launch of the Canadian e-Business Initiative E-Corps Pilot Launched Net Impact Studies Computer Basics for business E-Commerce First Steps � puts trained advisors in business places SC is delivered through a contribution agreement with the Association of Canadian Community Colleges (ACCC) An Industry Canada initiative funded through the government�s Youth Employment Strategy, Student Connections hires college and university students to provide Internet and e-commerce training to SMEs and seniors ACCC develops agreements (through a competitive process) with 15 universities and colleges across Canada to deliver the program ACCC manages national delivery structures, develops training modules for youth and clients, develops targets, monitors and reports on performance and provides guidelines on such matters as privacy, hiring, networking, local marketing Industry Canada manages policy/ funding proposals, audit & evaluation, performance reporting, partnership development, national marketing Universities/Colleges recruit, select, hire, train, mentor youth, provide training to SMEs/ Seniors, and develop regional marketing Computer Basics for business E-Commerce First Steps � puts trained advisors in business places SC is delivered through a contribution agreement with the Association of Canadian Community Colleges (ACCC) An Industry Canada initiative funded through the government�s Youth Employment Strategy, Student Connections hires college and university students to provide Internet and e-commerce training to SMEs and seniors ACCC develops agreements (through a competitive process) with 15 universities and colleges across Canada to deliver the program ACCC manages national delivery structures, develops training modules for youth and clients, develops targets, monitors and reports on performance and provides guidelines on such matters as privacy, hiring, networking, local marketing Industry Canada manages policy/ funding proposals, audit & evaluation, performance reporting, partnership development, national marketing Universities/Colleges recruit, select, hire, train, mentor youth, provide training to SMEs/ Seniors, and develop regional marketing

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9. 9 Sector-specific information and tools. . .