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Discover effective leadership techniques to boost employee engagement & improve work quality. Follow Dr. Graham's tips weekly at usefulleader.com. Learn how to turn around underperforming team members and create a positive work culture.
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Leadership Strategies for Employee EngagementFollow Dr. Graham’s weekly leadership tips at: http://usefulleader.com
How to Improve Work Quality Assume that two members of your team make more mistakes than you would like. They have been trained and you have personally coached them on how to improve. Still, you are disappointed.
Engagement? “We need to spend more time catching our employees doing something right,” Ken Blanchard
Study of sixty business teams andmarriages = the 5 to 1 ratio Successful marriages average 5 to 1 positive over negative comments. (Gottman, “What predicts divorce?” Lawrence Erlbaum. Negative/ Positive Positive/ Negative *Losada and Heaphy, “The role of positivity and connectivity in the performance of business teams,” American Behavioral Scientist, 2004.
Specific and Personal General Praise has no impact!