OptimumWarranty For Automotive, PowerSports and RV OEMs and Dealers

1. OptimumWarranty For Automotive, PowerSports and RV OEMs and Dealers

2. Introduction OptimumWarranty Helps OEMs, Dealers and Suppliers collaborate on complete Warranty process chain

3. Analysis & Reporting Trend Analysis Quality Analysis Operational Reports Issue / Document Management NHTSA Tread Reporting Claims Processing Collaboration (OEM / Dealers / Suppliers) Pre-Auth Claim Entry Claim Processing Parts Return Parts Replacement Cost Recovery Payments System Setup Warranty Registration Production Details Master Data (Parts / Labor / Model / Campaign / Price List) System Administration and Monitoring

4. Benefits of OptimumWarranty

5. Warranty Process Flow End Denied Request Clarification Start Submit Pre-Auth Request Pre-Auth Processing Yes Pre-Auth? Pre-Auth Approved Approved Convert to Claim No Request Clarification Claim Processing Claim Denied Claim Entry End Submit Claim Approved Supplier Cost Recovery TREAD Reporting Parts Replacement Payment Processing Parts Return

6. Warranty Transactions

7. Production Details & Warranty Registration • Record Production information for each Unit produced • Make / Model / Model Year information • Production details • Technical details at each VIN level • Record Warranty details for each registered VIN • Warranty Effective Date • Track Vehicle History • History of all Claims on a specific VIN

8. Claims Entry Dealers can enter Claims or a Pre-Authorization to get approval on non-standard operations Claims can be entered directly in the online system Record any number of Operations and Parts information Can also attach additional comments, documents Once the Claim information is complete, they can be “Submitted” for Processing

9. Claim Processing • Claims Administrator can review submitted claims • Collaborate with dealers if additional clarifications are required • Record “allowed” claim amount • Approve / Deny Claims • Claims Approval will automatically generate • RMA for Parts Return • Replacement Orders • Supplier Recovery Debit Memo

10. Return Material Authorization (RMA) RMA Tracks return of Failure Parts from Dealers to OEMs Parts Warehouse Track various status: New  Authorized  Shipped  Received Track Shipping details and shipping costs Record Part condition when Part is received

11. Replacement Order Replacement Order tracks shipment of replacement parts from OEM’s Parts Warehouse to Dealers for a specific Claim Track various status: New  Authorized  Shipped  Received Track Shipping details

12. Supplier Cost Recovery • Link Suppliers to Failure Parts • Obtain Supplier Warranty policy • Collaborate with Suppliers on Failure details • Generate Debit Memo for Cost Recovery • Track receipt of payments

13. Analysis & Reporting

14. Operational Reports Claims Reports RMA Reports Replacement Order Reps Cost Recovery Reports All Reports are exportable to Excel / PDF / Printer

15. Analysis & Drill-down • Warranty Trend Analysis & Drill-down • Claims Paid • Cost Recovery • $/Claim • # Claims • Quality Matrix • Model-wise Failures • System-wise Failures • Pereto-Analysis • Failure Reasons • Failure System

16. Summary

17. Summary of Features Warranty Registration Claims Entry Claims Processing Parts Return tracking Parts Replacement tracking Supplier Cost Recovery Issue Management Vehicle History Analysis and Reporting Tread Reporting Interface

18. Benefits Improved visibility and transparency of information across the complete Warranty Chain from Dealers to OEMs to Parts Suppliers Access to detailed information to help in Product quality improvement Online collaboration and quicker resolution of warranty claims will lead to improved customer satisfaction Improved efficiency will reduced cost of processing warranty claims OEMs can reduce costs by easily identifying errors in claims Analyze overall cost of product quality over a long period of time through Trend Analysis Root Cause analysis through Quliaty Matrix and Pereto-Charts and drill-down capability . This will help reduce cost of failures.