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Relational Coordination Gold Coast Health

Relational Coordination Gold Coast Health. This power point pack supports an in-person presentation at the 7 th Annual RCRC Roundtable in Copenhagen 19 th -20 th October, 2017 and is not for wider distribution without permission from Gold Coast Health.

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Relational Coordination Gold Coast Health

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  1. Relational Coordination Gold Coast Health This power point pack supports an in-person presentation at the 7th Annual RCRC Roundtable in Copenhagen 19th -20th October, 2017 and is not for wider distribution without permission from Gold Coast Health

  2. Idea – to run an RC proof of concept program …to improve relationships and outcomes in four clinical teams

  3. What we did – participating teams

  4. What we did - methodStep-by-step implementation

  5. What we did - interventions • Survey feedback • Standardised rounding • Huddles • Conversations of interdependence • Information team gatherings • Shared education sessions • Reflective meetings • Process mapping • Standardising work practices • … and others Sharing morning tea Leadership training Relational mapping

  6. Our outcomes – survey and feedback

  7. Our outcomes - RC trends T1 to T2 Positive change No change Negative change

  8. Our outcomes – leaders’ evaluation

  9. What we learned • Leadership alignment is helpful • Dedicated program management key to our success • Over invested in ongoing communication with teams • Interventions work best with local leadership • “Being the change’ models positive team behaviours

  10. Comments and questions

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