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Remote Feature Activation & Web Ticketing System

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Remote Feature Activation & Web Ticketing System

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  1. Remote Feature Activation & Web Ticketing System https://rfa.avaya.com https://webticketing.avaya.com/

  2. Remote Feature Activation https://rfa.avaya.com

  3. Access EMEA BP Portal RFA Tool

  4. Login to SSO at https://rfa.avaya.com

  5. Click on “Start RFA Application”

  6. Click on “I Agree”

  7. Select System and Click “Login”

  8. Choose Desired Function

  9. Fill In Required Fields NOTE: Use RFA to create your license files on R10 or higher systems for upgrades to a new release addition of ports and features migration from pre-R10 installations, using the Feature Extraction Tool (FET) in addition to RFA

  10. Technical SupportWeb Ticketing System https://webticketing.avaya.com/

  11. Avaya Web Ticketing System Technical Support Web Ticketing System is: • A web-based support servicethat enables customers and BusinessPartners to instantly create, edit and review tecnical trouble tickets online (https://webticketing.avaya.com/) • Designed for companies who have an existing maintenance or service and support agreement with Avaya • Allowing users to notify Avaya of support issues or track trouble tickets via the Internet

  12. Access Web Ticketing Site

  13. Enter SSO Login Information If you are not registered please click on: Register Now

  14. Complete Online Registration

  15. Complete Online registration (cont’d)

  16. Access Avaya Web Ticketing Tool XYZ

  17. Select Search Criteria

  18. View List of Tickets/Case IDs

  19. View Details of Specific Ticket/Case ID