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National Dementia Learning Event

National Dementia Learning Event. ‘ Promoting Excellence’ in Acute Care 29/09/11 Patricia Howie NHS Education for Scotland. Promoting Excellence.

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National Dementia Learning Event

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  1. National Dementia Learning Event ‘Promoting Excellence’ in Acute Care 29/09/11 Patricia Howie NHS Education for Scotland

  2. Promoting Excellence A framework for all health and social services staff working with people with Dementia, their families and Carers

  3. Expertise in Dementia Practice Level • Staff who, by virtue of their role and practice setting, play an expert specialist role in the care, treatment and support of people with dementia their families and carers • Enhanced Dementia Practice Level • All staff that have more regular and intense contact with people with dementia , provide specific interventions, and or direct/manage care and services Dementia Skilled Practice Level • All staff with direct and /or substantial contact with people who have dementia their families and carers Dementia Informed Practice Level All health and social care staff

  4. A journey

  5. Coming in to the ward

  6. Recognising and assessing care needs

  7. The care experience Delay unwelcome care  A STEPPED approach Environment of care Previous experience Plan your approach Explain and listen Take time Self directed

  8. Meeting the needs of the person who is distressed I am in a very strange place today. There is a lot of noise and many people walking about very fast. I don’t know why I am here, I should be at home, my mum will be looking for me and wondering where I am. I think I better go. Everyone is very busy; I’ll just slip out and not bother them.

  9. Leaving the ward/ transition.

  10. Hearing the voice Face the person and speak clearly. The tone and volume of your voice is important. Many people who are older have hearing difficulties. Do not talk too quietly, screech at them or flap your arms about. Find the level at which the person can hear you clearly and maintain that level. James McKillop A person with dementia

  11. Challenge or distress? I have lived in this house all my life and I can’t believe all these people that I don’t know are Sitting in my bedroom. Who are they? I have shouted and shouted at them but they won’t leave. HELP!! HELP!!

  12. Pain. My name is Mary and I don’t know this place. I don’t know how I got here but I don’t like it. There are other people sitting nearby but they don’t speak to me My back is sore ---my legs are sore------my head hurts. Two young ones came up to me and said “we’re taking you to see the doctor “. They don’t need to shout, I can hear them fine. I won’t be telling them anything anyway. I want to go home, I don’t like it here. 

  13. Images

  14. What now? The resources are available on the NHS Education Scotland Website Acute care resource http://www.nes.scot.nhs.uk/media/350872/acute_dementia_interactive_2011.pdf Emergency care resource http://www.nes.scot.nhs.uk/media/350995/dementia_emergency_dept_interactive_2011.pdf

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