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Innovative Content Management Solutions for Phoenix Public Library

Explore how Phoenix Public Library implemented custom solutions for integrated customer experience, leveraging Sharepoint for CMS, enhancing usability and content management.

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Innovative Content Management Solutions for Phoenix Public Library

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  1. Phoenix Public Library Website June 21, 2013 Kim NaletteEnterprise Application ManagerLibrary Department

  2. History • Integrated Library Systems (ILS) provide the search mechanism • ILS web solutions (PAC) have been a poor customer experience • Solutions • Separate content sites/PAC • Custom developed integrated sites

  3. Phoenix Public Library’s Solution • Custom development in-house • Cool stuff: Integrated customer experience, Custom developed features not offered by ILS vendors, Java/JSP database driven site, content managed by non-technical staff, Oracle Endeca Search API, ILS vendors developed APIs in partnership with PPL, load balanced WFEs, Index Servers, Clustered Database • The drawbacks: No framework, non-standard database, resource intensive, Over a dozen web applications supported, sustainability, ILS vendors caught up

  4. What’s old is New Again • Back to the solution of a separate content and search sites • SharePoint for Content Management System (CMS), Polaris ILS PAC • Content provider comfort and training • Ability to provide new content features quickly • Ability to leverage ILS vendor’s features for search, account features and regular upgrades • Ability to easily find resources to manage technology and to build on the platform

  5. SHAREPOINT 2010 CMS • SharePoint 2010 • Developed December 2012—May 2013 • Trained content providers with DVDs from Lynda.com • Project completed, launch delayed to accommodate other departmental priorities

  6. Instead of shelving the product…

  7. Phase II: SharePoint 2013 CMS • Upgrade to newest version of SharePoint • Responsively designed templates • Incorporate what was learned in usability testing and training from Phase I • Have a really cool project to work on during Summer Reading

  8. Content Management Strategy • Community Relations team as moderators using built in approval workflow • Content creation distributed throughout department • Developing style guide, using principles from Refresh site

  9. Monitor: 1920 X 1200

  10. Monitor or iPad: 1024 x 768

  11. iPad: 768 x 1024 Galaxy S4: 360 x 640

  12. Development Site http://preview.phoenixpubliclibrary.org

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