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Phoenix Public Library Website

Phoenix Public Library Website. June 21, 2013 Kim Nalette Enterprise Application Manager Library Department. History. Integrated Library Systems (ILS) provide the search mechanism ILS web solutions (PAC) have been a poor customer experience Solutions Separate content sites/PAC

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Phoenix Public Library Website

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  1. Phoenix Public Library Website June 21, 2013 Kim NaletteEnterprise Application ManagerLibrary Department

  2. History • Integrated Library Systems (ILS) provide the search mechanism • ILS web solutions (PAC) have been a poor customer experience • Solutions • Separate content sites/PAC • Custom developed integrated sites

  3. Phoenix Public Library’s Solution • Custom development in-house • Cool stuff: Integrated customer experience, Custom developed features not offered by ILS vendors, Java/JSP database driven site, content managed by non-technical staff, Oracle Endeca Search API, ILS vendors developed APIs in partnership with PPL, load balanced WFEs, Index Servers, Clustered Database • The drawbacks: No framework, non-standard database, resource intensive, Over a dozen web applications supported, sustainability, ILS vendors caught up

  4. What’s old is New Again • Back to the solution of a separate content and search sites • SharePoint for Content Management System (CMS), Polaris ILS PAC • Content provider comfort and training • Ability to provide new content features quickly • Ability to leverage ILS vendor’s features for search, account features and regular upgrades • Ability to easily find resources to manage technology and to build on the platform

  5. SHAREPOINT 2010 CMS • SharePoint 2010 • Developed December 2012—May 2013 • Trained content providers with DVDs from Lynda.com • Project completed, launch delayed to accommodate other departmental priorities

  6. Instead of shelving the product…

  7. Phase II: SharePoint 2013 CMS • Upgrade to newest version of SharePoint • Responsively designed templates • Incorporate what was learned in usability testing and training from Phase I • Have a really cool project to work on during Summer Reading

  8. Content Management Strategy • Community Relations team as moderators using built in approval workflow • Content creation distributed throughout department • Developing style guide, using principles from Refresh site

  9. Monitor: 1920 X 1200

  10. Monitor or iPad: 1024 x 768

  11. iPad: 768 x 1024 Galaxy S4: 360 x 640

  12. Development Site http://preview.phoenixpubliclibrary.org

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