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MyAUP Usability Study

MyAUP Usability Study. The MyAUP usability study was designed as an experiment to test student’s knowledge of services through MyAUP and their ability to navigate through the system. Method. An experiment was conducted asking students to perform tasks using myAUP

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MyAUP Usability Study

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  1. MyAUP Usability Study • The MyAUP usability study was designed as an experiment to test student’s knowledge of services through MyAUP and their ability to navigate through the system. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  2. Method • An experiment was conducted asking students to perform tasks using myAUP • Students were asked to perform a series of five tasks • One at a time • Continuing from one task to another without going back to the homepage • One experimenter recorded the time and number of clicks to complete the task • The other experimenter recorded any comments or interesting methods used during the experiment Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  3. Method • Experiment using task completion Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  4. Results • Task 1: Locate one of your files saved to your personal drive Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  5. Results • Task 1: Locate one of your files saved to your personal drive Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  6. Results • Task 2: Locate your unofficial transcript Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  7. Results • Task 2: Locate your unofficial transcript Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  8. Results • Task 3: Find where you can add printing credit Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  9. Results • Task 3: Find where you can add printing credit Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  10. Results • Task 4: Find your mailbox number Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  11. Results • Task 4: Find your mailbox number Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  12. Results • Average Time for: • Task 1: 38.0833333 • Task 2: 22.9285714 • Task 3: 25.2142857 • Task 4: 19.9285714 • Average # of Clicks for: • Task 1: 5.46153846 • Task 2: 6.92857143 • Task 3: 6.57142857 • Task 4: 2.92857143 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  13. Discussion • Most of the participants were able to complete the task by reasoning, trial-and-error or searching for the service • Tasks are not difficult to complete once they are asked • Most participants did not know service existed on MyAUP. • Layout of MyAUP needs to somehow make services more obvious to its users. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  14. Requirements • Requirement 1: • Better, more visible organization is needed for the website • Requirement 2: • Making myAUP files available in all locations and compatible with all computers Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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