1 / 7

History

History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically In 1991 developed a customer service focus Electronic clipboard In 2000 – e-Ventures Acquisition of Mail Boxes Etc. UPS Today

evers
Télécharger la présentation

History

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. History Started as a phone message service in 1907 and developed into a shipping and receiving company by 1930 In 1952 it began to expand geographically In 1991 developed a customer service focus Electronic clipboard In 2000 – e-Ventures Acquisition of Mail Boxes Etc

  2. UPS Today • Excellent customer service, up-to-date technology • Website • Tracking system • DIAD (Delivery Information Acquisition Device • Customer tailored technology to increase the ease and speed to access tracking info • e-logistics

  3. Industry Analysis • Largest package delivery company and leading global provider of specialized transportation and logistics services • Supply chain management and e-commerce • CFM – competitive forces model of UPS • Customers • Competition • Suppliers • New entrants

  4. IT & UPS • Information Technology Governance Committee • UPS online tools • ERM, CRM & e-commerce systems • Actininc, Celerant Technology and Netsuite Inc. • 9/11 and safety • Overall effect of IT on consumers

  5. UPS vs. FedEx • Revenue UPS: ~$30mil vs. FedEx ~$20mil • UPS focus on ground vs. FedEx focus on air and overnight deliveries • FedEx was the pioneer in the incorporation of IT • Wireless handhelds • Strategic alliances • Comparative advantage

  6. S.W.O.T. Analysis • Strenghts • Weaknesses • Opportunities • Threats

  7. Conclusion • Focus on customers • Continuous improvements • Strategic Alliances • Think ahead of technology • IT

More Related