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My Knowledge Portfolio

My Knowledge Portfolio. Know-how progression. Market / Business Analysis. Strategy Development. Product Management. CRM and Billing. Business Processes. Order Management / Customer Care Design, Implementation and Change Management of the processes and procedures

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My Knowledge Portfolio

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  1. My Knowledge Portfolio Know-how progression.... Market / Business Analysis Strategy Development Product Management CRM and Billing Business Processes • Order Management / Customer Care • Design, Implementation and Change Management of the processes and procedures • CRM system customization and operation • Billing • Basic non technical system setup • Creation of Multi-Product Invoice • Non technical end to end test • Operation • Product Development Process • Concept Phase • Feasibility Phase • Specification Phase • Implementation Phase • Module Test • Integration Test • Operative Test phase • Client test Phase • Launch Phase • Feedback Round • Change Management • Change Request Process • Process of Price-, Tariff-, Discount Changes, Product Bundles, Product End • Macroeconomic, political  & regulatory frame work • Target Market (growth, potential, customer segmentation etc.) • Competitive Environment • Portfolio-Analysis • Risk Evaluation • Technology trends • Analysis of value add chain • Writing business system requirements, implementing changes • Design, Implementation and Change Management: • Sales • Service Provisioning • Order Management • Customer Care • Billing • Collecting • Business Area Planning  (Portfolio, Budget, Products/ Services, Product-/ Market strategy) • Positioning Strategy for the Company or Companies Units • Alliances (Partner Networks ,Co-operations,  Virtual Organizations, Acquisitions) Project Management Communications SkillsI consider the communications skills as essential and as they are the basis for guiding, team leading and conflict management skills. Therefore I am permanently trying to improve my listening, understanding, presenting, questioning skills .Guiding SkillsI learned the core coaching skills to effectively coach staff members, managers, and customers. These include: clarifying expectations, building skills, enhancing confidence, encouraging flexibility, resolving conflict and developing motivation. Team Leading SkillsWhile leading teams up to 15 people I learned to: align visions, clarify roles, challenge the status quos, improve team communication and enforce the interaction with other teams. Soft Skills

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