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Avaya ACSS 3312 Practice Test Questions

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Avaya ACSS 3312 Practice Test Questions

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  1. Avaya 3312 Real Questions Avaya 3312 Real Questions Avaya Aura® Contact Center Administration Exam https://www.passquestion.com/ https://www.passquestion.com/3312 3312.html .html

  2. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 1 A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this? A. Time Line Display B. Interval to Date Display C. Billboard Collection D. Agent Map Answer: D

  3. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 2 A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned? A. Transition B. Setup C. Processing D. Queue Answer: B

  4. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 3 When using a host block within a call flow, to what does the Provider ID value refer? A. This is the HDX Connection Provider ID set within the database integration wizard. B. This is the SQL Statement ID set within the database integration wizard. C. This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license. D. This is the caller's telephone number. Answer: A

  5. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 4 A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view? A. Create a new skillsets. B. Delete a supervisor. C. Add a skillset to a script. D. Schedule an Agent to Skillset assignment. Answer: A

  6. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 5 A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible. How would the customer assign the agents to the skillset? A. Select all five agents from the Agents Details window, then drag and drop them to the new skillset. B. Assign the new skillset to those agent's partition. C. Use the skillset window from the skillset view to assign multiple agents. D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset. Answer: B

  7. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 6 A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands. Which block is used to implement emergencies using locked variables and locked assignment commands? A. Queue Block B. Logic Block C. Treatment Block D. Anchor Block Answer: A

  8. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 7 Which three tasks can you perform from the Avaya Agent Browser? (Choose three.) A. Enter After Call Work Codes B. Call Customer C. Call Supervisor D. Enter Activity Codes E. Enter Call Notes Answer: A,D,E

  9. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 8 A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC? A. the Contact Center Manager Administration View B. the Synchronization View C. the Contact Center View D. the Local View Answer: C

  10. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 9 A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field? A. Service Level Threshold B. Average Answered Delay C. Application Name D. Calls Waiting Answer: B

  11. Download PassQuestion Avaya 3312 exam questions to pass your exam successfully Sample Questions 10 A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic. Which category of intrinsic is the 'QUEUED COUNT" intrinsic? A. Traffic B. Time C. Call D. Skillset Answer: A

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