Food & Accommodation: Industry Employee Turnover Rate Trends (2013-23)

1. EMPLOYEE TURNOVER TRENDS 10-Year Industry Tracking Report: 2023 Edition Region: United States Data Range: 2013 - 2023 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

2. US Employee Turnover Report Overview US Employee Turnover Report Overview This Turnover Trends report contains the average monthly and annual Voluntary employee turnover rates employee turnover rates across major U.S. industries over the past 10 years. Compare your organization’s turnover rate with its industry average. See if your employees quit at a higher, similar, or lower rate than your competitors. The heat maps herein indicate the monthly turnover rate during the 10-year period from 2013 to 2023 Darker red indicates higher turnover rates compared to same month same month over past 10 years Darker green indicates lower turnover rates compared to same month same monthover the past 10 years Data extracted from United States Bureau of Labor Statistics (Employment & Unemployment Release), September 2023 2 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

3. Employee Turnover Rate Definition EMPLOYEE EMPLOYEE TURNOVER TURNOVER Number of Employees Separated Number of Employees Separated X100 100 = Average # of Active employees during Time Average # of Active employees during Time Period* Period* RATE RATE Aggregate turnover ≠ Actual Turnover • Not all turnover is created equal • Aggregate turnover rate alone can be misleading • Target key employee populations to pinpoint opportunities & areas of focus and for accurate reference for impact • Examples: Engineers in London…Millennial Sales Associates… Women Directors and above…3+ Year Tenured Accountants Distinguish different “Types” of Turnover: • Voluntary • Involuntary • Retirees • Transfers • Interns • Contract Positions (Are you asking each Type the right questions when they leave?) Remember: Precision Produces Prediction Remember: Precision Produces Prediction *Time Period = Use Daily Average or (Active # on 1st day of period + # on Last day of period) / 2 3 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

4. Want to Calculate Employee Turnover Cost? CALCULATE CALCULATE COST OF EMPLOYEETURNOVER HERE HERE COST OF EMPLOYEE TURNOVER CLICK LINK ABOVE to Estimate Your Total Organization Total Organization & Per Employee Turnover Cost Calculation for Free Per Employee 4 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

5. Executive Summary 5 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

6. Executive Summary: 2023 State In the near future, Voluntary Employee Turnover is likely to: • Flatten out from 2022’s 70-year highs in transportation accommodation accommodation, education education and manufacturing • Drop slightly in emerging automated industries like retail retail, office and clerical office and clerical, real estate real estate, forestry and mining • Remain high in healthcare healthcare, social service and software development software development Employee turnover rates will change if: (Other than significant economic event or natural disaster) • Decreasing consumer confidence with low holiday spending • Unemployment increases more than .5% in a single quarter • Commercial real estate declines to lower occupancy rates transportation, manufacturing forestry and mining social service, life sciences life sciences, Employee Turnover is not immediately affected by: • Geopolitical Instability • USA off-year Elections (November 2023) • High profile company bankruptcies Labor trends are currently affected by: • Slightly increasing unemployment rates from lows • Cooling real estate activity • Expansion of global offshoring to developed Central and South American markets • Dropping baby boom workforce participation rates Employee Turnover will be affected long-term by: • Accelerating automation and integration of AI in front-end services and products • Transition out of virtualization/remote work vs. the unchanging desire by workers for remote or hybrid work • Autonomous delivery vehicles in transportation DISCLAIMER: DISCLAIMER: Assertions above are based on proprietary analysis, industry trends, and publicly available information at the time. Retensa considers multiple economic indicators, consumer trends, Assertions above are based on proprietary analysis, industry trends, and publicly available information at the time. Retensa considers multiple economic indicators, consumer trends, and technological advancements to form these opinions, however makes no warranty on the information provided, and no guarantee is expressed or implied. and technological advancements to form these opinions, however makes no warranty on the information provided, and no guarantee is expressed or implied. 6 www.retensa.com | 212.545.1280 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

7. How Does Forecast Impact Modern Recruiting Strategy? TREND IMPACT ON RECRUITING TODAY 1 High Turnover High Turnover = Higher job fills and overhead costs 2 High Job Demand High Job Demand = Salary inflation, benefits war, rejected offers 3 Low Talent Supply Low Talent Supply = Longer Time-to-Fill, lower Quality of Hire Unable to Fill Unable to Fill Vacant Positions Poor Work-Life Poor Work-Life Balance Balance 4 Vacant Positions= Higher Stress and workload on existing staff = Work-Life “Blur”, more mistakes, burnout, higher turnover 5 7 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

8. Turnover Rates 2013 - 2023 8 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

9. Industry Turnover Rate (%): Accommodation & Food Services (USA) Accommodation & Food Services (USA) Turnover Rate (%) Jan 3.4 3.4 4.1 4.3 4.2 3.9 4.9 4.6 5.1 5.9 5.0 Feb 2.9 3.2 3.1 3.6 3.4 3.7 4.2 3.4 3.8 4.6 4.9 Mar 2.9 3.2 3.8 3.9 3.8 4.0 4.2 2.9 5.2 5.8 4.3 Apr 3.5 3.8 3.9 4.5 4.4 4.7 5.0 4.1 6.3 6.0 5.0 May 3.3 3.3 3.8 4.6 4.5 4.6 5.0 3.9 6.2 6.2 5.4 Jun 3.2 3.7 4.2 4.5 4.4 4.5 5.1 4.1 6.1 5.9 5.3 Jul 3.7 4.1 4.7 4.9 4.5 5.1 5.7 5.1 7.0 6.0 4.7 Aug 3.9 4.7 5.4 5.3 5.0 5.6 6.1 5.6 7.0 7.4 Sep 3.6 4.4 4.7 4.9 4.9 5.2 5.1 5.1 6.4 6.2 Oct 4.1 4.3 4.4 4.7 4.3 4.8 5.0 4.7 5.6 5.9 Nov 2.9 3.4 3.7 4.0 3.6 3.8 3.8 3.8 5.4 5.2 Dec 2.6 3.3 3.8 3.8 3.7 3.9 4.1 4.9 5.2 4.5 ANNUAL 40.0 44.8 49.6 53.0 50.7 53.8 58.2 52.2 69.3 69.6 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Trend line Rollover Yearly Turnover Rate (%) from 2013 to 2023 70 60 50 40 30 20 10 Turnover Rate (%) 0 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 The heat map table indicates average monthly and cumulative annual turnover rates Darker red indicates a high turnover rate compared to same month in past 10 years Darker green indicates a low turnover rate compared to same month in past 10 years 9 www.retensa.com | 212.545.1280 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions BACK TO INDEX

10. Retensa Employee Experience + Predictive Analytics = Retention Solutions Discover the next generation of People Analytics solutions: Employee Experience Platform Employee Experience Platform www.TalentPulse.com Exit Interview & Separation Management Exit Interview & Separation Management www.ExitPro.com Employee Retention Strategies Employee Retention Strategies www.Retensa.com 10 www.retensa.com | 212.545.1280 www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions

11. הדות 谢谢 Gracias Obrigada THANK YOU THANK YOU 고맙습니다 आपकोधन्यवाद Grazie Merci ﻚﻟ ﺍﻜﺷ Discover the world’s easiest Talent Analytic solutions: Retensa Employee Retention Strategies TalentPulse Employee Experience Platform ExitPro Exit Interview Software www.retensa.com | 212.545.1280 Retensa: Talent Technology Solutions