Eric M. Luyer, IBM – SWG – Tivoli

1. Life Sciences Maximo User Group ConferenceBristol Myers Squibb – facility New Brunswick, NJ11 - 12 October 2011 Eric M. Luyer, IBM – SWG – Tivoli Marketing Manager Asset Management Industrial/Manufacturing, HCLS email: eric.luyer@nl.ibm.com, mobile: +31 615 032 253 WELCOME Welcome to the:

2. Life Sciences Maximo User Group conference 11- 12 October 2011 • General: • Our hosting company this year is: Bristol Myers Squibb • Thanks to Mr Sanjay Sengar and Mr Peter DiRicco • BMS is for the 2nd time hosting the LSMUG Conference (!) (1st in Manati, Puerto Rico 2006) • Logistics / Security • Please make yourself familiar with the logistics and procedures in this facility! 1 Squibb DriveNew Brunswick, NJ 08901 2005 – Alcon Ft Worth, TX 2006 – BMS Manati, PR 2007 – ALZA Mountain View, CA 2008 – AMGEN Thousand Oaks, CA 2009 – Abbott North Chicago, IL 2010 – IBM Atlanta, GA 2011 – BMS New Brunswick, NJ

3. Life Sciences Maximo User Group Charter • Mission: • The mission of the Life Sciences Maximo User Group is to provide a forum for IBM/SWG/Tivoli/Maximo Clients in the Life Sciences and other FDA regulated Industries to exchange information, methods and experiences. This exchange of information is designed to optimize the use of Maximo Asset Management and it’s capabilities in industry and client communities. • Objectives: • Provide a Maximo support network to exchange information and knowledge with other users. • Serve as a platform to network and exchange experiences and views with colleagues from the industry and with IBM / Tivoli / Maximo • Provide user experiences concerning the application of Maximo, about implementation work and resource management programs. • Provide information directly from IBM / Tivoli Maximo Asset Management as the software supplier around the technology, usage and product developments. • Note: • Any organization that is licensed to use the Maximo product portfolio is allowed to participate. • The IBM/Tivoli/Maximo representative will provide a list of members eligible to participate.

4. Life Sciences Maximo User Group conference 11 – 12 October 2011 • Introductions and Welcome: BMS: Sanjay Sengar: introductions and background BMS as hosting company and Eric Luyer, IBM, goals, objectives and agenda • Client & Partner presentation: Title: “How To Leverage Mobile Technology in a GMP environment” Presenting: Marcia Dillon of Abbott and Steve Hamilton of SYCLO • Partner Presentation: Title: “How To Develop a Winning Maintenance Strategy with Value Driven Maintenance” Presenting: Guy DeLaHay MSc, Founder and Managing Partner of Mainnovation • Client Presentation: Title: “Implementation of the IBM Optim solution for Archiving” Presented by: Ramu Amanchi and Jason Hanson of Abbott • Partner Presentation: Title: Mobile and Real Time Asset Location capabilities in a Pharmaceutical environment Presenting: Scott Santelli and June Ruby, Motorola Solutions • IBM : Quality Partner Program (IBM) presented bySteffi Diamond and Arun Narayanan • Round Table: Asset Management in an Outsourced Environment Facilitated by: Daniel Matlis, Axendia Panelists: Ilse Clais, Johnson Controls – David Chiaramonte, Xybion – Kevin Clark, Practive Solutions – Steve Rendall, Strategic Maintenance Solutions • IBM: Maximo Roadmap & Product Update, presented byLisa Stuckless, Product Development/ Solution Architect and Bill Mallory, Sales Engineer

5. Life Sciences Maximo User Group conference 11 - 12 October 2011 Tuesday: 6.45 pm Group Dinner at: “OLD MAN RAFFERTY” located at : 106 Albany Street New Brunswick, NJ phone: (732) 846- 6153 directions will be provided Sponsored by:

6. Life Sciences Maximo User Group conference 11- 12 October 2011 • Day 2 • Introductions and Welcome, Eric Luyer - IBM • Client Presentation: Title:“Implementation Upgrade Project Maximo V7” Presenting: Bill Murphy and Kevin Wertz of GRIFOLS Inc. • Partner Presentation: Title:“Implementing CAT- a tool to manage audit trails at a major Pharma customer” Presenting: David Chiaramonte, Director Services of XYBION • IBM Presentation: Title:“Regulatory Compliance and other challenges in the Pharmaceutical Industry” Presenter: James McCormack, IBM VP Life Sciences, Compliance • IBM Presentation:titled: “Maximo for Managing Your Facilities” - Introduction to IBM’s Solutions for Facility Management: Smarter Buildings, Intelligent Building Management, Tririga presenter: Ray Miciek - IBM Smarter Buildings Integrated Solutions for Life Sciences using TRIRIGA-IBM Integrated Workplace Management presenting: Ann diPietro, IBM-TRIRIGA Lunch • Client Presentation: Title: “Optimizing your Inventory using Xtivity” Presenting: Floyd Morgiewicz, Inventory Manager Pfizer, Pearl River and Jim Clifford, Xitivity Inc. • Focus on CALIBRATION: Special Interest Group Maximo Calibration (McSIG) Led by: Leonard Buchholz, Sandia National Laboratories

7. Thank You: Sponsors Xybionoffers a comprehensive portfolio of enterprise-ready products designed to help organizations effectively manage key business processes, drive efficiency, and ensure compliance with global regulations.  As a result of recent acquisitions, our portfolio has expanded to include enterprise GRC and Maximo product suite.  Our applications leverage the latest advanced technology to ensure compatibility within your current technology environment.  t Since 1999, Strategic Maintenance Solutions has focused on an Engineering, Operations, and Maintenance approach to the implementation and improvement of Enterprise Resource Planning and Enterprise Asset Management systems.

8. Thank You: Sponsors Since 1995, SYCLO has worked with over 750 organizations to create,deploy and manage a variety of business and consumer mobile applications. Syclo’s software extends corporate systems and databases to a wide range of mobile devices and user types, helping companies cut costs, increase productivity and make better decisions across the board. Together, Syclo’s Agentry platform and prebuilt SMART Mobile Suite applications present a flexible, reliable and cost-effective framework for enabling the mobile enterprise. Motorola Solutions serves both enterprise and government customers with core markets in public safety government agencies and commercial enterprises; includes public safety communications from infrastructure to applications and devices such as radios as well as task-specific mobile computing devices for enterprises. We produce advanced data capture devices such as barcode scanners and RFID (radio-frequency identification) products for business. Practive Solutions, Inc. offers Maximo professional services to customers in a variety of industries including manufacturing, higher education, automotive, food and beverage, and life sciences. We help determine the right mix and application of reliability-centered maintenance, planned maintenance, routine equipment care, maintenance materials management, and root cause failure analysis. Customers can expect to see rapid results through improved quality, greater efficiency, lowered cost, and more-capable people.

9. Focus on Facilities Managementhttp://www.ibm.com/ibm/servicemanagement/industry/us/en/facilities-management.html

10. From Business Analysts: About Enterprise Asset Management “The New Release of IBM Maximo Asset Management Provides Better Planning and Control of Enterprise Assets.” - ARC Advisory “TRIRIGA brings a fantastic domain, truly deep expertise in the technology of Building Management, which can make a critical connection between these 2 points [Maximo / Tivoli].“ -Stephen Stokes, Gartner Sustainability "IBM is a sustainable IT services conglomerate. It has made substantial investments and product and organizational transformations to deliver IT services for the emergent efficient and sustainable economy. IBM's Smarter Planet framework encapsulates many aspects of IT-enabled visibility, analysis and optimization of critical economic and societal systems that can deliver significant financial, resource use and other savings.“ - Stephen Stokes, Gartner "The primary differentiator of the IBM solution is the capacity to aggregate, analyze, and synthesize the data across a portfolio of buildings with disparate building management systems. Key strengths of the solution tie to the business acumen of IBM. ” - IDC Energy Insights MarketScape: Worldwide Smart Building Energy Analytics 2011 Vendor Assessment • Gartner: Enterprise Asset Management Magic Quadrants Reports http://www-01.ibm.com/software/tivoli/solutions/asset-management/ (See top three reports under Hot Topics) Enterprise Asset Management • EMA whitepaper: “Enabling Real World Business Transformation through IBM Service Management” http://www-01.ibm.com/software/tivoli/features/industry-solutions/index.html (Service Management for Industry) • David Berger (Western Management Consultants) “Effective Asset Management in an Uncertain Economy” http://www.servicemanagementcenter.com/ExternalContent/IBMRBMS/PDFM/WHITEPAPER/58045/Effective%20Asset%20Mgmt%20in%20an%20Uncertain%20Economy.pdf • ARC: “Manufacturing Brief” “Mitigate Business Risks for Complex Assets through Smarter Maintenance” http://www.servicemanagementcenter.com/main/pages/IBMRBMS/PDFM/ShowCollateral.aspx?oid=69767&ssid=68&hid=11891&sid=11892 • IDC: - The Role of Enterprise Asset Management • -

11. Life Sciences Maximo User Group • PULSE 2012: Early Bird Registration Standard Registration Late Registration Aug 29 – Dec 16, 2011 Dec 17 2011 – Mar 1, 2012 After Mar 2, 2012 Call for Papersis open, visit IBM Pulse website http://www-01.ibm.com/software/tivoli/pulse/speakers.html Sunday, March 4th from 2:00pm - 5:00pm Maximo Industry User Group Meetings, including Life Sciences Maximo User Group (LSMUG)

12. Share your story at Pulse 2012! • Proposals should address: • Asset management that supports both enterprise and IT assets across all asset classes with a single process model and a single data model. (background, how the solution is being used, value to the organization) • Service architectures tailored by industry that address unique service delivery challenges including security, storage and compliance requirements. • Service lifecycle management that bridges workflow across line of business, enterprise architecture, software development and testing, IT operations (data center, security, storage, and network operations), and business operations (production and facilities) to ensure successful “go-live” and continual improvement of applications and services. • Service dashboards that enable audiences from executives and business operations to IT managers to see the service and gain insight into service health, integrity (security and storage), and business activity. • Unified management of service requests and problems spanning business and IT that enable work orders to be automatically routed to the right support staff. • Automated management of heterogeneous physical virtualized and cloud environments across distributed systems, mainframes and storage that ensure security, increase speed and save costs. • Security and storage management that ensure effective access, identity and threat management, and scalable management of growing data volumes generated by smart assets and technology. • Client Speaker Benefits: • One full conference pass ($1995 value). Only one client • speaker per company, per session qualifies. • Use of our exclusive Client Speaker VIP Lounge • Networking opportunities with over 7,000 industry experts, • press, and analysts • Your company’s name in the Pulse Pocket Agenda and a • description of your presentation and speaker details on the • Pulse SmartSite • EAM papers are eligible for the the MaximoBest Practices • Award.

13. 5 Ways that Clients & Partners can Save on Registration! 1). Early Bird for the Biggest Individual Savings! Our early bird rate for clients and partners is $1,495. This is a $500 savings off the $1,995 full conference rate. To be eligible, partners and clients must register by December 16, 2011. 2). Group Rate During Early Bird and Save More! An even better discount of $1,395 per pass ($600 savings each) is available to client and partner companies who register Five or more paying attendees from the same company. Please contact the Pulse Customer Service line at +1-847-996-5877 or 1-800-650-6870 Monday through Friday between 8:00am and 5:00pm CST to get the group discount code. To be eligible, partners and clients must register by December 16, 2011. 3). Government Client Discounted Rate A $1,395 special rate has been set up for all Government clients to attend Pulse. Have them register directly on the Pulse registration site. Government issued id will be required upon check in. This rate available through March 7, 2012. 4). Did You Attend Pulse 2011? If the answer is yes, then your client or partner is eligible for an alumni discounted rate of $1,495. Simply have your client use PULSE12ALUM as the promotion code on the registration page. This discount cannot be combined with any other discounts or promotions. This is a person only alumni and not a company alumni offer. All alumni will be verified. Offer expires on January 28, 2012. 5). User Group Member Discount! Partner and Client members of a Tivoli user group are eligible for a reduced conference rate of $1,595. This is a $400 savings off the $1,995 full conference rate. To be eligible for this rate, please send a note to Hope Ruiz (hruiz@us.ibm.com) for the special code required when registering. This is a great option if a partner or client missed the early bird deadline. This rate is available through March 1, 2012 Register atibm.com/pulse

14. Stay in touch, in tune, in syncLeverage the online community for daily updates, real-time hot topics, conference feedback, and social networkinghttp://www.ibm.com/communities/assetmanagement

15. Life Sciences Maximo User Group conference 11 &12 October 2011 • Appreciate INPUT from you All: • - Ideas, • - Suggestions, • - Feedback • - Tivoli User Group website: www.tivoli-ug.org/life sciences maximo user group (please register as a member) • - Next meeting = PULSE 2012 • - Call for Papers, Register!! • - Topics ?

16. Life Sciences Maximo User Group conference 5 & 6 October 2010 • Thank you ALL very much for participation • For your Attendance and Participation, (Presenters, Sponsors!) • Any FEEDBACK or SUGGESTIONS are appreciated !! Good travels home and see you all at the next PULSE in March 2012!

17. Life Sciences Maximo User Group ConferenceBristol Myers Squibb,New Brunswick, NJ 11 - 12 October 2011 Eric M. Luyer, IBM – SWG – Tivoli Market Manager Asset Management Industrial/Manufacturing, HC-LS email: eric.luyer@nl.ibm.com, mobile: +31 615 032 253 WELCOME Thank you for attending this